Evaluation of the main performance criteria of IT outsourcing for contract management in public companies: a bibliometric review
DOI:
https://doi.org/10.33448/rsd-v9i11.10390Keywords:
IT Outsourcing; Management; Inspection; Public sector; Criteria.Abstract
Although Information Technology Outsourcing (ITO) is common in private companies, it is less common in public organizations. In addition, extant literature focuses mainly on private companies and researchers from public organizations use and replicate these results often without adequate validation for the public context. This points to a scenario in which ITO studies may have worse results due to the lack of an appropriate theoretical framework. To analyze this disparity, the existing literature on IT, public organizations and outsourcing is reviewed. A systematic review of the literature allows to extract the content organized by groups. Thus, a framework is proposed to understand the main dimensions of monitoring IT outsourcing for public organizations. The results point to four main criteria (monitoring, relationship, performance and uncertainty) divided into 16 sub-criteria. This study contributes to the literature by refining the IT outsourcing theories for the public sector and providing a platform for advances in future studies.
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