Strategies used to assess the quality of nursing care: Integrative Review
DOI:
https://doi.org/10.33448/rsd-v10i2.12679Keywords:
Quality of health care; Quality Evaluation; Nursing care.Abstract
The evaluation of the quality of nursing care is one of the main components that allow the manager to identify the weaknesses of the work process and make decisions. The aim of this study was to present scientific evidence on the strategies used to assess the quality of nursing care in the hospital context. The work was carried out according to the protocol established and recommended by the Joanna Briggs Institute: 1) Formulation of the research question; 2) specification of study selection methods; 3) data extraction procedure; 4) critical analysis and evaluation of the included studies 5) data extraction and 6) presentation of the integrative review of the knowledge produced / published and conducted according to the Preferred Reporting Items for Systematic Reviews and Meta-Analyzes methodology. It was observed that there was no increase in the number of publications on the development and updating of tools, among the tools used, there was a predominance of questionnaires and all of them evaluated aspects related to patient satisfaction with nursing care, the characteristics of the process of care, aspects of nursing interventions and aspects related to patient complaints. Although important, the tools for assessing the quality of care are still poorly studied and need further studies in the area of Nursing.
References
Amaral, A. F. S., Ferreira, P. L., & Lake, E. (2012). Validation of the Practice Environment Scale of the Nursing Work Index (PES-NWI) for the Portuguese nurse population. International Journal of Caring Sciences, 5(3), 280-288.
Braithwaite, J. (2018). Changing how we think about healthcare improvement. bmj, 361.
Gillespie, A., & Reader, T. W. (2018). Patient‐centered insights: using health care complaints to reveal hot spots and blind spots in quality and safety. The Milbank Quarterly, 96(3), 530-567.
Haddad, M. D. C. L., & Évora, Y. D. M. (2008). Qualidade da assistência de enfermagem: a opinião do paciente internado em hospital universitário público. Ciência, Cuidado e Saúde, 7, 45-52.
Hovenga, E. J. S., & Lowe, C. (2020). Measuring health service quality. Measuring Capacity to Care Using Nursing Data, 355–388.
Ipek Coban, G., & Kasikci, M. (2010). Confiabilidade e validade da escala de percepção do paciente sobre a experiência hospitalar com cuidados de enfermagem em uma população turca. Journal of Clinical Nursing , 19 (13-14), 1929-1934.
Johansson, P., Oléni, M., & Fridlund, B. (2005). Nurses’ assessments and patients’ perceptions: development of the night nursing care instrument (NNCI), measuring nursing care at night. International Journal of Nursing Studies, 42(5), 569-578.
Karaca, A., & Durna, Z. (2019). Patient satisfaction with the quality of nursing care. Nursing open, 6(2), 535-545.
Kobayashi, H., Takemura, Y., & Kanda, K. (2011). Patient perception of nursing service quality; an applied model of Donabedian’s structure‐process‐outcome approach theory. Scandinavian journal of caring sciences, 25(3), 419-425.
Laschinger, H. S., Hall, L. M., Pedersen, C., & Almost, J. (2005). A psychometric analysis of the patient satisfaction with nursing care quality questionnaire: an actionable approach to measuring patient satisfaction. Journal of nursing care quality, 20(3), 220-230.
Lenis-Victoria, C. A., & Manrique-Abril, F. G. (2015). Calidad del cuidado de enfermería percibida por pacientes hospitalizados. Aquichan, 15(3), 413-425.
Lindgren, M., & Andersson, I. S. (2011). The Karen instruments for measuring quality of nursing care: construct validity and internal consistency. International journal for quality in health care, 23(3), 292-301.
Lindgren, M., & Andersson, I. S. (2011). The Karen instruments for measuring quality of nursing care: construct validity and internal consistency. International journal for quality in health care, 23(3), 292-301.
Marin, H. F., Grossi, L. M., & Pisa, I. T. (2015). Tecnologia da Informação e comunicação na auditoria em Enfermagem. Journal of Health Informatics, 7(1).
Miguel, P. A. C., & Salomi, G. E. (2004). Uma revisão dos modelos para medição da qualidade em serviços. Production, 14(1), 12-30.
Milutinović, D., Simin, D., Brkić, N., & Brkić, S. (2012). The patient satisfaction with nursing care quality: the psychometric study of the Serbian version of PSNCQ questionnaire. Scandinavian journal of caring sciences, 26(3), 598-606.
Moher, D., Liberati, A., Tetzlaff, J., Altman, DG, & Prisma Group. (2009). Itens de relatório preferidos para revisões sistemáticas e meta-análises: a declaração PRISMA. Medicamento PLoS , 6 (7), e1000097.
National Academies of Sciences, Engineering, and Medicine. (2018). Crossing the global quality chasm: Improving health care worldwide.
Norman, I.J. et al.; Evaluation of Kitson's therapeutic nursing function matrix in the assessment of quality of nursing care in hospital. International journal of nursing studies, v. 31, n. 4, p. 337-348, 1994.
Peters, M., Godfrey, C., McInerney, P., Soares, C., Khalil, H., & Parker, D. (2015). The Joanna Briggs Institute reviewers' manual 2015: methodology for JBI scoping reviews.
Recio‐Saucedo, A., Dall'Ora, C., Maruotti, A., Ball, J., Briggs, J., Meredith, P., ... & Griffiths, P. (2018). What impact does nursing care left undone have on patient outcomes? Review of the literature. Journal of Clinical Nursing, 27(11-12), 2248-2259.
Richards, D. A., Hilli, A., Pentecost, C., Goodwin, V. A., & Frost, J. (2018). Fundamental nursing care: A systematic review of the evidence on the effect of nursing care interventions for nutrition, elimination, mobility and hygiene. Journal of clinical nursing, 27(11-12), 2179-2188.
Rocha, E. S. B., Trevizan, M. A., Júnior, K. R., & Castelhano-Souza, M. (2013). Gestão da qualidade na enfermagem brasileira: revisão de literatura [Quality management in brazilian nursing: a literature review]. Revista Enfermagem UERJ, 21(6), 812-817.
Santos, C. M. D. C., Pimenta, C. A. D. M., & Nobre, M. R. C. (2007). A estratégia PICO para a construção da pergunta de pesquisa e busca de evidências. Revista Latino-Americana de Enfermagem, 15(3), 508-511.
Sjetne, I.S.; Stavem, K.; Properties of a Norwegian version of the Ward Organisational features scales. Scandinavian journal of caring sciences, v. 20, n. 4, p. 455-461, 2006.
Soares, C. B., Hoga, L. A. K., Peduzzi, M., Sangaleti, C., Yonekura, T., & Silva, D. R. A. D. (2014). Integrative review: concepts and methods used in nursing. Revista da Escola de Enfermagem da USP, 48(2), 335-345.
Vanhaecht, K. et al. Development and validation of a care process self-evaluation tool. Health Services Management Research, v. 20, n. 3, p. 189-202, 2007.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Luiz Fernando da Silva; Raquel Gvozd Costa
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
1) Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
2) Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
3) Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
