Strategies to improve communication between the Dentist and the adolescent patient: integrative literature review
Keywords:Adolescent; Communication; Health Communication; Dentist; Dental anxiety.
This study aimed to identify and describe strategies to improve communication between the dentist and adolescent patients. An integrative literature review was carried out in the MEDLINE/PubMed database using the following descriptors: adolescent, child, communication, health communication, and dentist. Retrieved studies were screened independently by two reviewers. This review included original studies with participants aged 10 to 19 years. Titles and abstracts were read first, followed by a full-text analysis for data extraction. A total of six studies were included, which covered the literature published in the last eight years. One study had a cross-sectional design, and the others were randomized controlled trials. Verbal, written and virtual communication strategies were described, such as printed brochures, mental maps, forms, and digital resources. Positive outcomes were observed concerning the reduction of pain and dental anxiety as well as greater retention of the information provided by the dentist. To conclude, dentists should make use of additional means to improve their communication with adolescent patients. Our review describes current evidence indicating that some tools are effective for this purpose and may be useful, for instance, in the care of patients with dental anxiety.
Ahn, J. H., Power, S., Thickett, E., Andiappan, M., & Newton, T. (2019). Information retention of orthodontic patients and parents: A randomized controlled trial. American journal of orthodontics and dentofacial orthopedics, 156(2), 169–177.
Al-Mobeeriek A. (2012). Dentist-patient communication as perceived by patients in Riyadh, Saudi Arabia. International journal of occupational medicine and environmental health, 25(1), 89–96.
Asan, O., Ye, Z., & Acharya, A. (2013). Dental care providers' and patients' perceptions of the effect of health information technology in the dental care setting. Journal of the American Dental Association (1939), 144(9), 1022–1029.
Bottan, E. R., Oglio, J. D., Silveira, E. G., & Araújo, S. M. (2009). Cirurgião-dentista ideal: perfil definido por crianças e adolescentes. RSBO Revista Sul-Brasileira de Odontologia, 6(4), 381-386.
Bottan, E. R., Viroetti, A. J., Santi, D. G., & Silveira, E. G. (2015). Percepção de adolescentes sobre as competências essenciais ao cirurgião-dentista. Arquivos em Odontologia, 51(3), 145-151.
Carr, K. M., Fields, H. W., Jr, Beck, F. M., Kang, E. Y., Kiyak, H. A., Pawlak, C. E., & Firestone, A. R. (2012). Impact of verbal explanation and modified consent materials on orthodontic informed consent. American journal of orthodontics and dentofacial orthopedics, 141(2), 174–186.
Jaakkola, S., Lahti, S., Räihä, H., Saarinen, M., Tolvanen, M., Aromaa, M., Sillanpää, M., Suominen, S., Mattila, M. L., & Rautava, P. (2014). Dental fear affects adolescent perception of interaction with dental staff. European journal of oral sciences, 122(5), 339–345.
Jones, L. M., & Huggins, T. J. (2014). Empathy in the dentist-patient relationship: review and application. The New Zealand dental journal, 110(3), 98–104.
Jones L. (2015). Validation and randomized control trial of the e-SAID, a computerized paediatric dental patient request form, to intervene in dental anxiety. Child: care, health and development, 41(4), 620–625.
Kraft-Todd, G. T., Reinero, D. A., Kelley, J. M., Heberlein, A. S., Baer, L., & Riess, H. (2017). Empathic nonverbal behavior increases ratings of both warmth and competence in a medical context. PloS one, 12(5).
Keith, D. J., Rinchuse, D. J., Kennedy, M., & Zullo, T. (2013). Effect of text message follow-up on patient's self-reported level of pain and anxiety. The Angle orthodontist, 83(4), 605–610.
Mendes, K. D. S., Silveira, R. C. C. P., & Galvão, C. M. (2008). Revisão integrativa: método de pesquisa para a incorporação de evidências na saúde e na enfermagem. Texto & Contexto - Enfermagem, 17(4), 758-764.
Moher D, Liberati A, Tetzlaff J, Altman DG, The PRISMA Group (2009) Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement. PLoS Med, 6(7).
Okullo, I., Astrøm, A. N., & Haugejorden, O. (2004). Influence of perceived provider performance on satisfaction with oral health care among adolescents. Community dentistry and oral epidemiology, 32(6), 447–455.
Rodd, H., Timms, L., Noble, F., Bux, S., Porritt, J., & Marshman, Z. (2019). 'Message to Dentist': Facilitating Communication with Dentally Anxious Children. Dentistry journal, 7(3), 69.
Saadia, M., & Valencia, R. (2015). Communicating with the New Generations. The Challenge for Pediatric Dentists. The Journal of clinical pediatric dentistry, 39(4), 297–302.
Silva, M. W., Franco, E. C. D, Gadelha, A. K. O. A., Costa, C. C., & Sousa, C. F. (2021) Adolescência e Saúde: significados atribuídos por adolescentes. Research, Society and Development, 10(2), p. e27510212482.
WHO Study Group on Young People and 'Health for All by the Year 2000' & World Health Organization. (1986). Young people's health - a challenge for society: report of a WHO Study Group on Young People and "Health for All by the Year 2000" [meeting held in Geneva from 4 to 8 June 1984]. World Health Organization.
Yee, R., Jones, L. M., & Hosey, M. T. (2017). What the child "SAID" to the dentist: A UK randomized controlled trial. Child: care, health and development, 43(6), 926–932.
How to Cite
Copyright (c) 2021 Giovanna Burgos Souto Maior; Trícia Murielly Andrade de Souza Mayer; Nayara Kelly Melo Silva; Viviane Colares
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
1) Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
2) Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
3) Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.