“They ask me: why consult with a pharmacist?” - Patients’ experiences with a comprehensive medication management service

Authors

DOI:

https://doi.org/10.33448/rsd-v10i6.16147

Keywords:

Pharmaceutical care; Specialty pharmacy; Qualitative research; Patient experience.

Abstract

This study aims to reveal the patients’ experiences with a comprehensive medication management (CMM) service delivered in a specialty pharmacy in Brazil. This is a qualitative study performed from September 2015 to February 2016. In-depth semi-structured interviews were conducted with 10 patients followed-up in a CMM service in a specialty pharmacy located in Minas Gerais state. The interviews were recorded, transcribed and analyzed with the assistance of the NVivo11® software. According to the participants, they did not know what to expect from CMM at first. They showed difficulties on establishing a solid concept for CMM, however, they pointed some key aspects of pharmaceutical care philosophy based on their experience with the service. The interviewees identified the CMM pharmacist, seen as a care professional, as a different professional compared to the traditional pharmacist, mainly identified by them as a salesman. The ability to listen and the time that the CMM professional dedicated in the consultations were highlighted as primordial in the process of building a therapeutic relationship with the patient. The difficulties the patients have for establishing a solid concept for CMM might be due to the lack of pharmacists exerting this function, considering CMM is still a new service in Brazil. The results of this work can guide efforts to build a better interaction between patients and pharmacists, in a constant search for offering the best care possible.

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Published

09/06/2021

How to Cite

CAUX, T. R. de; DETONI, K. B.; NASCIMENTO, M. M. G. do; OLIVEIRA, I. V.; RAMALHO-DE-OLIVEIRA, D. “They ask me: why consult with a pharmacist?” - Patients’ experiences with a comprehensive medication management service. Research, Society and Development, [S. l.], v. 10, n. 6, p. e55610616147, 2021. DOI: 10.33448/rsd-v10i6.16147. Disponível em: https://rsdjournal.org/index.php/rsd/article/view/16147. Acesso em: 25 jul. 2021.

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Section

Health Sciences