Nurses' performance in welcome to spontaneous demand in Family Health Strategy

Authors

DOI:

https://doi.org/10.33448/rsd-v11i2.25689

Keywords:

User Embracement; Nurses; Family Health Strategy.

Abstract

Introduction: Welcoming is a resource designed to support the qualification of the health system, as it provides the user with access to fair, expanded and comprehensive care, and this access is a fundamental human right. This study aims to Understand The role of nurses in the process of welcoming spontaneous demand in Basic Health Units with the Family Health Strategy. Methodology: This is an exploratory, descriptive study with a qualitative approach, carried out through semi-structured interviews with nurses from basic units. Data were collected in 2016 and analyzed through the Thematic Content Analysis proposed by Bardin. Results: From the content analysis, three categories emerged: Conceptions about user embracement; Difficulties and facilities for carrying out the reception; Team active in the reception. It was observed that, despite the interviewees' knowledge, they are unable to organize the reception as recommended in their daily lives due to the difficulties listed by them, such as the physical structure and the large spontaneous demand. Final Considerations: For the reception to be of quality and resolute, professionals will have to expand the listening time, create bonds and carry out programmatic actions with the population to solve problems with the repressed demand.

Author Biographies

Gabriele Zawacki Milagres, Universidade de Santa Cruz do Sul

Nurse master's student - CAPES/CNPq scholarship modality II, of the Graduate Program in Promotion
(PPGPS) of the University of Santa Cruz do Sul;

Guilherme Mocelin, Universidade de Santa Cruz do Sul

Master's nurse - CAPES/CNPq scholarship modality I, PPGPS of the University of Santa Cruz do
South;

Amanda da Silva de Lima, Universidade Católica de Pelotas


Nurse at the Catholic University of Pelotas;

Gilda Maria de Carvalho Abib El Halal, Universidade Católica de Pelotas

Graduated in Nursing from the Federal University of Rio Grande do Sul, Master in Child Health from the Faculty of Medicine of the Pontifical Catholic University of Rio Grande do Sul and Academic of the Medical course of the Catholic University of Pelotas.

Marcelo Carneiro, Universidade de Santa Cruz do Sul

Physician, PhD Professor of PPGPS, University of Santa Cruz do Sul.

Suzane Beatriz Frantz Krug, Universidade de Santa Cruz do Sul

Nurse, PhD Professor of PPGPS, University of Santa Cruz do Sul.

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Published

21/01/2022

How to Cite

MILAGRES, G. Z. .; MOCELIN, G.; LIMA, A. da S. de .; EL HALAL, G. M. de C. A. .; CARNEIRO, M.; KRUG, S. B. F. . Nurses’ performance in welcome to spontaneous demand in Family Health Strategy. Research, Society and Development, [S. l.], v. 11, n. 2, p. e14511225689, 2022. DOI: 10.33448/rsd-v11i2.25689. Disponível em: https://rsdjournal.org/index.php/rsd/article/view/25689. Acesso em: 19 apr. 2024.

Issue

Vol. 11 No. 2

Section

Health Sciences

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Copyright (c) 2022 Gabriele Zawacki Milagres; Guilherme Mocelin; Amanda da Silva de Lima; Gilda Maria de Carvalho Abib El Halal; Marcelo Carneiro; Suzane Beatriz Frantz Krug

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