Nurses' perception about the quality of care provided to patients in a situation of hospitalization in the emergency rooms

Authors

DOI:

https://doi.org/10.33448/rsd-v11i5.28461

Keywords:

Perception; Nursing; Nursing Care; Emergency Medical Services; Quality of Health Care; Outcome Assessment Health Care; Teaching.

Abstract

Aim: To analyze the nurses’ perception about the quality of nursing care provided to patients in a situation of hospitalization in the Emergency Room. Method: This is a descriptive and cross-sectional study carried out with the application of a structured questionnaire, via online, with Brazilian nurses who have been working in urgent and emergency services, public or private, for at least six months. The questionnaire, developed by the researchers, contains 13 questions aimed at evaluating the Urgency and Emergency Service and evaluating the nursing care offered to patients in a situation of hospitalization in the Emergency Room. Responses were rated on a seven-point Likert scale: Never, Very Rarely, Rarely, Occasionally, Often, Very Often, Always. Results: 146 nurses participated in the survey. Most evaluated overcrowding as a frequent experience, reported delays and/or difficulties in adjusting patients to a regular hospital bed, showed flaws in the nursing dimensioning for the surplus of patients and that at times of high volume of admissions, the nursing care is compromised. Conclusion: In the nurses' perception, the quality of nursing care provided to patients admitted to the emergency room is impaired when compared to care received in a regular hospital bed.

Author Biographies

Hertaline Menezes do Nascimento Rocha, Universidade Federal de Sergipe

Docente do Departamento de Enfermagem - Campus Lagarto

Discente do Programa de Pós Graduação em Ciências da Saúde

Ammanda Hermes de Oliveira, Universidade Federal de Sergipe

Discente do Departamento de Enfermagem - Campus Lagarto

Akitila Maila dos Santos Azevedo, Universidade Federal de Sergipe

Discente do Departamento de Enfermagem - Campus Lagarto

Iasmin Santos Andrade, Universidade Federal de Sergipe

Discente do Departemento de Enfermagem - Campus Lagarto

Marcos Antônio Gois Santana, Universidade Federal de Sergipe

Discente do Departamento de Enfermagem - Campus Lagarto

José Marcos de Jesus Santos, Universidade de São Paulo

 Doutorando no Programa de Pós-Graduação Enfermagem em Saúde Pública da Escola de Enfermagem de Ribeirão Preto  

Anny Giselly Milhome da Costa Farre, Universidade Federal de Sergipe

Docente do Departemento de Enfermagem - Campus de Lagarto

Valter Joviniano de Santana-Filho, Universidade Federal de Sergipe

Docente do Programa de Pós graduação em Ciências da Saúde

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Published

12/04/2022

How to Cite

ROCHA, H. M. do N.; OLIVEIRA, A. H. de .; AZEVEDO, A. M. dos S. .; ANDRADE, I. S.; SANTANA, M. A. G. .; SANTOS, J. M. de J. .; FARRE, A. G. M. da C.; SANTANA-FILHO, V. J. de. Nurses’ perception about the quality of care provided to patients in a situation of hospitalization in the emergency rooms. Research, Society and Development, [S. l.], v. 11, n. 5, p. e46211528461, 2022. DOI: 10.33448/rsd-v11i5.28461. Disponível em: https://rsdjournal.org/index.php/rsd/article/view/28461. Acesso em: 21 nov. 2024.

Issue

Section

Health Sciences