Determinants of e-inclusion and digital inequality in the use of urban mobility applications in mobility

Authors

DOI:

https://doi.org/10.33448/rsd-v11i13.35243

Keywords:

Urban mobility; Mobile apps; Discriminating factors.

Abstract

The expansion of cities has altered urban mobility, which has become a challenge for policy makers. At the same time, technological developments and access to mobile applications have also grown, since they provide information in order to facilitate urban displacement. Thus, the eradication of obstacles aimed at e-inclusion contributions to the exercise of citizenship and social equity. The objective of the work is to investigate what are the determinants of e-inclusion and digital inequality to discriminate users and non-users of urban mobility applications. A mixed approach was carried out using a meta-analytical approach, associated with the discriminating statistical technique and hypothesis testing of the data collected through an electronic questionnaire applied to 205 respondents in Brazil. The results found showed four discriminating variables of users and non-users of urban mobility applications, namely: income, age, difficulty in using digital technology and learning to use digital technology. Among these, only the income variable showed significance in the hypothesis tests. The research reveals that income is an important variable in the process of e-inclusion and digital inequality and should be considered by the public managers.

Author Biographies

Isabel Cristina dos Santos, Pontifical Catholic University of Minas Gerais

Administrator, Master in Administration (PUCSP, 1999), Doctor in Engineering (EPUSP, 2004), with Post-Doctorate in Technological Innovation Management and Innovation Economics (ITA, São José dos Campos, 2010). He has been working in Higher Education since 1999, teaching, at graduation, the disciplines of Organizational Theory, People and Organization Management. As a professor-researcher of the Postgraduate Program in Business Administration at the Municipal University of São Caetano do Sul - Stricto Sensu, she is dedicated to studies in the field of Knowledge Management and Technological Innovation, aimed at companies, the formation of intellectual capital and technological agglomerations, with emphasis on conditioning factors and regional competences that favor the formation of innovation and production systems. She teaches the discipline of Innovation and Entrepreneurship Ecosystems and participates as a researcher in the Research Group on Innovation and Sustainability at USCS and coordinates the Innovation Systems and Networks project: A study of innovation systems in strategic areas for development.

Nilson Cibério de Araújo Leão, Universidade Federal de Alagoas

Doctor in Administration from the Municipal University of São Caetano do Sul. Master in Eng. of Production from PPGEP/UFPE, Specialization in Strategic People Management from the University Center of Volta Redonda, graduated in General Administration from the Center for Higher Studies of Maceió. He is currently Adjunct Professor III at the Federal University of Alagoas - UFAL (Exclusive Dedication Regime), he served as Coordinator of the Administration course, full member of the board of the Administration course, alternate member of the board of the course of Public Management at a Distance, Member of the Core Structuring Professor (NDE) of the face-to-face Administration course. Experience in the area of ​​Administration with emphasis on competitiveness, productivity, organizational entrepreneurship, organizational networks and production and innovation systems.

Edimilson Eduardo da Silva, Universidade Federal dos Vales do Jequitinhonha e Mucuri

Professor at the Administration Department at the Federal University of the Jequitinhonha and Mucuri Valleys, he works with the themes of Public Administration, Solidarity Economy, Cooperativism and Social Networks.

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Published

04/10/2022

How to Cite

SANTOS, I. C. dos .; LEÃO, N. C. de A. .; SILVA, E. E. da .; SILVEIRA, G. B. Determinants of e-inclusion and digital inequality in the use of urban mobility applications in mobility . Research, Society and Development, [S. l.], v. 11, n. 13, p. e184111335243, 2022. DOI: 10.33448/rsd-v11i13.35243. Disponível em: https://rsdjournal.org/index.php/rsd/article/view/35243. Acesso em: 25 apr. 2024.

Issue

Vol. 11 No. 13

Section

Human and Social Sciences

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Copyright (c) 2022 Isabel Cristina dos Santos; Nilson Cibério de Araújo Leão; Edimilson Eduardo da Silva; Glaucia Bambirra Silveira

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