Impacts of the Covid-19 pandemic on large companies: evaluation of changes in technology infrastructure for telework under the optics of theories of dynamic capacity and adaptive structure
DOI:
https://doi.org/10.33448/rsd-v9i9.7852Keywords:
Covid-19; Telework; Dynamic capabilities and adaptive structure.Abstract
With the emergence of the new Covid-19 disease in Brazil in the beginning of 2020, many companies had to reduce their activities or even paralyze them completely, another part of these companies had an additional demand compared to the daily history of operation. The objective of this article is to understand and analyze the main difficulties in the IT field of three large companies to adapt their ICT infrastructure to the new scenario under the theoretical lenses of the Theory of Dynamic Capacities and Theory of Adaptive Structuring. The methodology of this research project proposes the study of multiple cases with a longitudinal perspective and the Dynamic Capabilities Research Model and the Technology Appropriation Model with an exploratory approach, through a case study. As a result, the two models prove that companies A, B and C were able to meet the new demands, adapting their ICT infrastructures to the new scenario caused by the Covid-19 pandemic, forcing employees to adopt the new form of work.
References
Baker, E., Avery, G. C., & Crawford, J. D. (2007). Satisfaction and perceived productivity when professionals work from home. Research & Practice in Human Resource Management.
Baomin, W., Ning, L., & Hongqiang, J. (2010, October). VPNs authentication scheme based Trusted Computing Platform. In 2010 International Conference on Computer Application and System Modeling (ICCASM 2010) (Vol. 11, pp. V11-362). IEEE.
Bloom, N. (2014). To raise productivity, let more employees work from home. Harvard business review, 92(1/2), 28-29.
Carroll, J., Howard, S., Vetere, F., Peck, J., & Murphy, J. (2001). Identity, power and fragmentation in cyberspace: technology appropriation by young people.
Carroll, J., Howard, S., Peck, J., & Murphy, J. (2002). A field study of perceptions and use of mobile telephones by 16 to 22 year olds. Journal of Information Technology Theory and Application (JITTA), 4(2), 6.
DeSanctis, G., & Poole, M. S. (1994). Capturing the complexity in advanced technology use: Adaptive structuration theory. Organization science, 5(2), 121-147.
Dong, E., Du, H., & Gardner, L. (2020). An interactive web-based dashboard to track COVID-19 in real time. The Lancet infectious diseases, 20(5), 533-534.
Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: what are they?. Strategic management journal, 21(10‐11), 1105-1121.
Felstead, A., & Henseke, G. (2017). Assessing the growth of remote working and its consequences for effort, well‐being and work‐life balance. New Technology, Work and Employment, 32(3), 195-212.
Filardi, F., CASTRO, R. M. P., & Zanini, M. T. F. (2020). Vantagens e desvantagens do teletrabalho na administração pública: análise das experiências do Serpro e da Receita Federal. Cadernos EBAPE. BR, 18(1), 28-46.
Fitzgerald, C. J., & Danner, K. M. (2012). Evolution in the office: How evolutionary psychology can increase employee health, happiness, and productivity. Evolutionary Psychology, 10(5), 147470491201000502.
G1. (2019 ). Home office bateu recorde no Brasil em 2018, diz IBGE. G1.
Helfat, C. E., Finkelstein, S., Mitchell, W., Peteraf, M., Singh, H., Teece, D., & Winter, S. G. (2009). Dynamic capabilities: Understanding strategic change in organizations. John Wiley & Sons.
Jyothi, K. K., & Reddy, B. (2018). Study on virtual private network (VPN), VPN’s protocols and security. International Journal of Scientific Research in Computer Science, Engineering and Information Technology, 3(5), 919-932.
Li, R., Pei, S., Chen, B., Song, Y., Zhang, T., Yang, W., & Shaman, J. (2020). Substantial undocumented infection facilitates the rapid dissemination of novel coronavirus (SARS-CoV-2). Science, 368(6490), 489-493.
Meirelles, D. S., & Camargo, Á. A. B. (2014). Capacidades dinâmicas: O que são e como identificá-las?. Revista de Administração Contemporânea, 18(SPE), 41-64.
Nonaka, I., & Takeuchi, H. (1999). La organización creadora de conocimiento: cómo las compañías japonesas crean la dinámica de la innovación (pp. 61-103). México DF: Oxford University Press.
OPAS Brasil. (2020).
Pelaez, V., Melo, M., Hofmann, R., & Aquino, D. (2008). Fundamentos e microfundamentos da capacidade dinâmica da firma. Revista Brasileira de Inovação, 7(1), 101-125.
Pereira, A. S., Shitsuka, D. M., Parreira, F. J., & Shitsuka, R. (2018). Metodologia da pesquisa científica.
Poole, M. S., & DeSanctis, G. (1989, January). Use of group decision support systems as an appropriation process. In Proceedings of the Twenty-Second Annual Hawaii International Conference on System Sciences. Volume IV: Emerging Technologies and Applications Track (Vol. 4, pp. 149-150). IEEE Computer Society.
Silva, A. S. R., & dos Santos, E. M. (2017). Apropriação de mídias sociais: Uma proposta de modelo de análise. GESTÃO. Org, 15(6), 171-183.
SOBRATT - Sociedade Brasileira de Teletrabalho e Televendas. (2016 ). Aprovada resolução que regulamenta o teletrabalho no Poder Judiciário.
Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic management journal, 18(7), 509-533.
Wang, C. L., & Ahmed, P. K. (2007). Dynamic capabilities: A review and research agenda. International journal of management reviews, 9(1), 31-51.
Yin, R. K. (2005). Estudo de caso: planejamento e métodos. Porto Alegre, RS.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2020 Marcelo Tsuguio Okano; Henry de Castro Lobo dos Santos; William Johnny Honorato; Alex Maia Viana; Edson Luiz Ursini
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
1) Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
2) Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
3) Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
