Tecnologias de autoatendimento na área da saúde: um Mapeamento Sistemático
DOI:
https://doi.org/10.33448/rsd-v11i9.31926Palavras-chave:
Tecnologia; Autoatendimento; Saúde.Resumo
Este estudo teve como objetivo identificar os serviços de tecnologia de autoatendimento existentes na área da saúde. Trata-se de um mapeamento sistemático da literatura, na qual a busca foi realizada em Dezembro de 2021, nas bases de dados Biblioteca Virtual em Saúde (BVS), PubMed, ScienceDirect, Scielo e Web of Science. Foram utilizados os descritores: self-service e self service, sendo necessárias adaptações para atender as especificidades de cada base. Foram identificados 1.976 estudos e após aplicar os critérios de seleção, 43 publicações alcançaram o nível de qualidade e conteúdo de interesse para inclusão e síntese. Os artigos revisados apresentam informações significativas para os pesquisadores sobre as tecnologias de autoatendimento, quais os benefícios na utilização desses serviços e seus desafios. Este artigo é recomendado para auxiliar nos estudos de pesquisa visando à utilização, aplicação e desenvolvimento das tecnologias de serviço de autoatendimento na saúde.
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