The operational steps of the evaluation processes: a balance of the literature. Research, Society and Development, [S. l.], v. 11, n. 12, p. e362111234288, 2022. DOI: 10.33448/rsd-v11i12.34288. Disponível em: https://rsdjournal.org/rsd/article/view/34288. Acesso em: 6 dec. 2025.