The serviscape in the user experience: evaluation of perceptions in hospital concierge services. Research, Society and Development, [S. l.], v. 11, n. 2, p. e57911225911, 2022. DOI: 10.33448/rsd-v11i2.25911. Disponível em: https://rsdjournal.org/rsd/article/view/25911. Acesso em: 6 dec. 2025.