Quality of educational services: Application of the SERVQUAL Model in a Federal Institute . Research, Society and Development, [S. l.], v. 11, n. 7, p. e54911730336, 2022. DOI: 10.33448/rsd-v11i7.30336. Disponível em: https://rsdjournal.org/rsd/article/view/30336. Acesso em: 5 dec. 2025.