Factors that influence for effective intra-hospital care transfer: Integrative review
DOI:
https://doi.org/10.33448/rsd-v10i9.18153Keywords:
Patient Transfer; Patient Handoff; Nursing; Hospital care.Abstract
Objective: to identify in the literature the factors that influence the transfer of effective intra-hospital care by the nursing team. Methodology: this is an integrative literature review, carried out in three databases: Web of Science, Medical Literature Analysis and Retrieval System Online (MEDLINE) and Sci Verse Scopus (SCOPUS). Primary studies were included, in Portuguese, Spanish or English, published between the years 2015 to 2021. Results: the careful analysis of 39 international studies made it possible to identify that transfers related to adult and pediatric patients and carried out through the displacement or not of the patient in the intra-hospital environment are influenced by factors such as communication, transport, teamwork and health education, and these impact on the effectiveness of the transfer of intra-hospital care. Conclusion: in view of the analysis of the studies found, communication is seen as a predominant factor, although the transport, teamwork and health education factors also present significant characteristics that influence the realization of effective intra-hospital care transfer.
References
Agarwala, A. V., Firth, P.G., Albrecht, M. A., Warren, L. & Musch, G. (2015). An electronic checklist improves transfer and retention of critical information at intraoperative handoff of care. Anesth Analg, 120(1),96-104. doi: https://doi.org/10.1213/ANE.0000000000000506
Alsolamy, S., Al-Sabhan, A., Alassin, N., Sadat, M., Qasim, E. A., Tamim, H. & Arabi, Y. M. (2018). Management and outcomes of patients presenting with sepsis and septic shock to the emergency department during nursing handover: a retrospective cohort study. BMC Emerg Med, 18(3). doi: https://doi.org/10.1186/s12873-018-0155-8
Alves, M. & Melo C. L. (2019) A transferência do cuidado na perspectiva de profissionais de enfermagem de um pronto-socorro. Revista Mineira de Enfermagem, 23(e), 1194. doi: http://www.dx.doi.org/10.5935/1415-2762.20190042
Aromataris, E. & Munn, Z (Editores). (2020). JBI Manual for Evidence Synthesis. JBI, 2020. doi: https://doi.org/10.46658/JBIMES-20-01
Bakon, S. & Millichamp, T. (2017). Optimising the emergency to ward handover process: A mixed methods study. Australas Emerg Nurs J, 20(4), 147-152. doi: https://doi.org/10.1016/j.aenj.2017.10.001
Bergman, L. M., Pettersson, M. E., Chaboyer, W. P., Carlström, E. D. & Ringdal, M. L. (2017). Safety Hazards During Intrahospital Transport: A Prospective Observational Study. Crit Care Med, 45(10), e1043-e1049. doi: http://dx.doi.org/10.1097/CCM.0000000000002653
Brasil. Agência Nacional de Vigilância Sanitária. (2017). Assistência Segura: Uma Reflexão Teórica Aplicada à Prática Agência Nacional de Vigilância Sanitária. Brasília: Anvisa, 2ª ed. 2017. http://portal.anvisa.gov.br/documents/33852/3507912/Caderno+1+-+Assistencia+Segura+-+Uma+Reflexao+Teorica+Aplicada+a+Pratica/97881798-cea0-4974-9d9b077528ea1573.
Brasil. Ministério da Saúde. (2014). Documento de referência para o Programa Nacional de Segurança do Paciente / Ministério da Saúde; Fundação Oswaldo Cruz; Agência Nacional de Vigilância Sanitária. – Brasília: Ministério da Saúde. https://bvsms.saude.gov.br/bvs/publicacoes/documento_referencia_programa_nacional_seguranca.pdf.
Brasil. Ministério da Saúde. (2018). Secretaria de Gestão do Trabalho e da Educação na Saúde. Planejamento das Ações de Educação Permanente em Saúde no Sistema Único de Saúde: Orientações / Ministério da Saúde, Secretaria de Gestão do Trabalho e da Educação na Saúde, Departamento de Gestão da Educação na Saúde – Brasília: Ministério da Saúde. http://bvsms.saude.gov.br/bvs/publicacoes/orientacoes_planejamento_acoes_educacao_permanente.pdf.
Caruso, T. J., Marquez, J. L., Wu, D. S., Shaffer, J. Á., Balise, R. R., Groom, M., ... Sharek, P. J. (2015). Implementation of a standardized postanesthesia care handoff increases information transfer without increasing handoff duration. Jt Comm J Qual Patient Saf, 41(1), 35-42. doi: https://doi.org/10.1016/S1553-7250(15)41005-0
Clairol, M. G., Ordozgoiti, A. V., Lugo, D. O., Maspoch, E. C., Font, M. M. & Oliva, M. E. (2017). Evaluación deltraspaso de información (Hand Off) en equipos de enfermería de urgências. Revista Cubana de Enfermería, 33(3), 1-17. http://www.revenfermeria.sld.cu/index.php/enf/article/view/1539/292
Delatorre, P. G., Sá, S. P. C., Valente, G. S. C. & Silvino, Z. R. (2013). Planejamento para alta hospitalar como estratégia de cuidado de enfermagem: revisão integrativa. Revista de Enfermagem UEPE, 7(esp), 7157-9. doi: https://doi.org/10.5205/1981-8963-v7i12a12387p7151-7159-2013
Fabila, T. S., Hee, H. I., Sultana, R., Assam, P. N., Kiew, A. & Chan, Y. H. (2016). Improving postoperative handover from anaesthetists to non-anaesthetists in a children's intensive care unit: the receiver's perception. Singapore Med J, 57(5), 242-53. doi: http://dx.doi.org/10.11622/smedj.2016090
Fanara, B., Manzon, C., Barbot, O., Desmettre, T. & Capellier, G. (2010). Recommendations for the intra-hospital transporto f critically ill patients. Critical Care Medicine, 14(3), R87. doi: https://doi.org/10.1186/cc9018
Fealy, G., Donnelly, S., Doyle, G., Brenner, M., Hughes, M., Mylotte, E., ... Zaki, M. (2019). Clinical handover practices among healthcare practitioners in acute care services: A qualitative study. J Clin Nurs, 28(1-2), 80-88. doi: https://doi.org/10.1111/jocn.14643
Fekieta, R., Rosenberg, A., Hodshon, B., Feder, S., Chaudhry, S. I. & Emerson, B. L. (2020). Organisational factors underpinning intra-hospital transfers: a guide for evaluating contexto in quality improvement. Health Systems. doi: https://doi.org/10.1080/20476965.2020.1768807.
France, D. J., Slagle, J., Schremp, E., Moroz, S., Hatch, L. D., Grubb, P., ... Blakely, M. L. (2019). Impact of patient handover structure on neonatal perioperative safety. J Perinatol, 39(3), 453-467. doi: https://doi.org/10.1038/s41372-018-0305-6
Germack, H. D., Fekieta, R., Britton, M. C., Feder, S. L., Rosenberg, A. & Chaudhry, S. I. (2020). Cooperation and conflict in intra-hospital transfer: A qualitative analysis. Nursing Open, 7, 634-641. doi: https://doi.org/10.1002/nop2.434
Gu, X. & Itoh, K. (2018). How Nurses Perceive Organizational Climate Surrounding Patient Handoffs in Japanese Hospitals? Springer. https://link.springer.com/chapter/10.1007/978-3-319-96089-0_59.
Gu, X., Liu, H. G. & Itoh, K. (2018). Inter-department patient handoff quality and its contributing factors in Chinese hospitals. Cognition, Technology & Work, 21, 133-143. doi: https://doi.org/10.1007/s10111-018-0500-4
Hada, A., Jack, L. & Coyer, F. (2019). Using a knowledge translation framework to identify barriers and supports to effective nursing handover: A focus group study. Heliyon, 5(6). doi: https://doi.org/10.1016/j.heliyon.2019.e01960
Hendrickson, M. A., Schempf, E. M., Furnival, R. A., Marmet, J., Lunos, A. S. & Jacob, A. K. (2019). The Admission Conference Call: A Novel Approach to Optimizing Pediatric Emergency Department to Admitting Floor Communication. Jt Comm J Qual Patient Saf, 45(6), 431-439. doi: https://doi.org/10.1016/j.jcjq.2019.02.008
Humphries, C., Jaganathan, S., Panniyammakal, J., Singh, S. K., Goenka, S., Dorairaj, P., ... Manaseku-Holland, S. (2019). Patient and healthcare provider knowledge, attitudes and barriers to handover and healthcare communication during chronic disease inpatient care in India: a qualitative
exploratory study. BMJ Open, 11;9(11), e028199. doi: http://dx.doi.org/10.1136/bmjopen-2018-028199
Jullia, M.; Tronet, A.; Fraumar, F.; Minville, V.; Fourcade, O.; Alacoque, X.; ... Kurrek, M. M. (2017). Training in intraoperative handover and display of a checklist improve communication during transfer of care: An interventional cohort study of anaesthesia residents and nurse
anaesthetists. Eur J Anaesthesiol, 34(7), 471-476. doi:10.1097/EJA.0000000000000636
Lautz, A. J., Martin, K. C., Nishisaki, A., Bonafide, C. P., Hales, R. L., Hunt, E. A., ... Boyer, D. L. (2018). Focused Training for the Handover of Critical Patient Information During Simulated Pediatric Emergencies. Hosp Pediatr, 8(4), 227-231. doi: https://doi.org/10.1542/hpeds.2017-0173
McMullan, A.; Parush, A. & Momtahan, K. (2015). Transferring patient care: patterns of synchronous bidisciplinary communication between physicians and nurses during handoffs in a critical care unit. J Perianesth Nurs, 30(2), 92-104. doi: https://doi.org/10.1016/j.jopan.2014.05.009
Melnyk, BM. & Fineout-overholt E. (2011). Evidence-based practice in nursing & healthcare. A guide to best practice. 2ed. Philadelphia: Wolters Kluwer, Lippincop Williams & Wilkins,2011.
Mendes, K. S., Silveira, R. C. C. P. & Galvão, C. M. (2008). Revisão integrativa: método de pesquisa paraa incorporação de evidências na saúde e na enfermagem. Texto contexto – enferm, 17(4), 758-764. doi: https://doi.org/10.1590/S0104-07072008000400018.
Menser, T., Foster, S., Gisin, S., Jaeckel, D. & Ummenhofer, W. (2010). Assessing the quality of patient handoffs at care transitions. Qual Saf Health Care, 19(6), e44. doi: http://dx.doi.org/10.1136/qshc.2009.038430
Merten, H., Van Galen, L. S. & Wagner, C. (2017). Safe Handover: practical guidance. British medical jornal, 359, j4328. doi: https://doi.org/10.1136/bmj.j4328
Moon, T. S., Gonzales, M. X., Woods, A. P. & Fox, P. E. (2016). Improving the quality of the operating room to intensive care unit handover at an urban teaching hospital through a bundled intervention. J Clin Anesth, 31, 5-12. doi: https://doi.org/10.1016/j.jclinane.2016.01.001
Navarro, A. S. S., Guimarães, R. L. S. & Garanhani, M. L. (2013). Trabalho em equipe: o significado atribuído por profissionais da estratégia de saúde da família. Revista Mineira de Enfermagem, 17(1), 61-68. doi: http://www.dx.doi.org/10.5935/1415-2762.20130006
Nugus, P., McCarthy, S., Holdgate, A., Braithwaite, J., Schoenmakers, A. & Wagner, C. (2017). Packaging Patients and Handing Them Over: Communication Context and Persuasion in the Emergency Department. Ann Emerg Med, 69(2), 210-217.e2. doi: https://doi.org/10.1016/j.annemergmed.2016.08.456
O’Connor, D. T., Rawson, H. & Redley, B. (2020). Nurse-to-nurse communication about multidisciplinary care delivered in the emergency department: An observation study of nurse-to-nurse handover to transfer patient care to general medical wards. Australasian Emergency Care, 23(Issue 1), 37-46. doi: https://doi.org/10.1016/j.auec.2019.12.004.
Padgett, T. M. (2018). Improving Nurses' Communication During Patient Transfer: A Pilot Study. J Contin Educ Nurs, 49(8), 378-384. doi: https://doi.org/10.3928/00220124-20180718-09
Patient Safety Movement. (2019). Instituto Brasileiro para a Segurança do Paciente. Como usar o método SBAR na transição do cuidado. https://www.segurancadopaciente.com.br/qualidade-assist/como-usar-o-metodo-sbarna-transicao-do-cuidado/.
Pinheiro, M. P. & Junior, O. C. S. (2017). Evaluación de la cultura de seguridad del paciente en una organización hospitalaria de un hospital universitario. Enfermería Global, 45, 335-338. doi: https://doi.org/10.6018/eglobal.16.1.238811
Popovici, I., Morita, P. P., Doran, D., Lapinsky, S., Morra, D., Shier, A., ... Cafazzo, J. A. (2015). Technological aspects of hospital communication challenges: an observational study. Int J Qual Health Care, 27(3), 183-8. doi: https://doi.org/10.1093/intqhc/mzv016
Raeisi, A., Rarani, M. A. & Soltani F. (2019). Challenges of patient handover process in healthcare services: A systematic review. J Educ Health Promot, 8(173). doi: 10.4103/jehp.jehp_460_18
Ramsay, N., Maresca, G., Tully, V. & Campbell, K. (2018). Does a multidisciplinary approach have a beneficial effect on the development of a structured patient handover process between acute surgical wards in one of Scotland's largest teaching hospitals? BMJ Open Qual, 7(3), e000154. doi: http://dx.doi.org/10.1136/bmjoq-2017-000154
Randmaa, M., Engström, M., Swenne, C. L. & Mårtensson, G. (2017). The postoperative handover: a focus group interview study with nurse anaesthetists, anaesthesiologists and PACU nurses. BMJ Open, 7(8), e015038. doi: doi: http://dx.doi.org/10.1136/bmjopen-2016-015038
Rikos, N., Linardakis, M., Economou, C., Rovithis, M. & Philalithis, A. (2019). The nurses' own views about the inter-shift handover process. Contemp Nurse, 55(1), 83-94. doi: https://doi.org/10.1080/10376178.2019.1606723
Rikos, N., Linardakis, M., Rovithis, M. & Philalithis, A. (2018). Features of recording practices and communication during nursing handover: a cluster analysis. Rev. esc. Enferm, 52, e03401. doi: https://doi.org/10.1590/s1980-220x2018006203401
Rosenberg, A., Campbell, B. M., Feder, S., Minges, K., Hodshon, B., Chaudhry, S. I., ... Emerson, B. L. (2018). A taxonomy and cultural analysis of intra-hospital patient transfers. Res Nurs Health. doi: https://doi.org/10.1002/nur.21875
Sanchez, L. D., Chiu, D. T., Nathanson, L., Horng, S., Wolfe, R. E., Zeidel, M. L., ... Yang, J. J. (2017). A Model for Electronic Handoff Between the Emergency Department and Inpatient Units. J Emerg Med, 53(1), 142-150. doi: https://doi.org/10.1016/j.jemermed.2017.03.027
Segall, N., Bonifacio, A. S., Barbeito, A., Schroeder, R. A., Perfect, S. R., Wright, M. C., ... Mark, J. B. (2016). Operating Room-to-ICU Patient Handovers: A Multidisciplinary Human-Centered Design Approach. Jt Comm J Qual Patient Saf, 42(9), 400-14. doi: https://doi.org/10.1016/S1553-7250(16)42081-7
Stelfox, H. T., Leigh, J. P., Dodek, P. M., Turgeon, A. F., Forster, A. J., Lamontagne, F., ... Bagshaw, S. M. (2017). A multicenter prospective cohort study of patient transfers from the intensive care unit to the hospital ward. Intensive Care Med, 43(10), 1485-1494. doi: https://doi.org/10.1007/s00134-017-4910-1
Tacchini-Jacquier, N., Waele, E., Urben, P., Turini, P. & Verloo, H. (2020). Developing an EvidenceBased Nursing Handover Standard for a Multi-Site Public Hospital in Switzerland: Protocol for a Web-Based, Modified Delphi Study. JMIR Res. Proto, 9(1), e15910. doi: 10.2196 / 15910
Talley, D. A., Dunlap, E., Silverman, D., Katzer, S., Huffines, M., Dove, C., ... Tisherman, S. A. (2019). Improving Postoperative Handoff in a Surgical Intensive Care Unit. Crit Care Nurse, 39(5), e13-e21. doi: https://doi.org/10.4037/ccn2019523
Thomson, H.; Tourangeau, A.; Jeffs, L. & Puts, M. (2018). Factors affecting quality of nurse shift handover in the emergency department. J Adv Nurs, 74(4), 876-886. doi: https://doi.org/10.1111/jan.13499
Tobiano, G., Ting, C., Ryan, C., Jenkinson, K., Scott, L. & Marshall, A. P. (2020). Front-line nurses' perceptions of intra-hospital handover. J Clin Nurs, 29(13-14), 2231-2238. doi: https://doi.org/10.1111/jocn.15214
VanGraafeiland, B., Foronda, C., Vanderwagen, S., Allan, L., Bernier, M., Fishe, J., ... Jeffers J. M. (2018). Improving the handover and transport of critically ill pediatric patients. J Clin Nurs, 28(1-2), 56-65. doi: https://doi.org/10.1111/jocn.14627
Vretare, L. L. & Anderzén-Carlsson, A. (2020). The critical care nurse's perception of handover: A phenomenographic study. Intensive Crit Care Nurs, 58, 102807. doi: https://doi.org/10.1016/j.iccn.2020.102807
World Heatlh Organization & Joint Commission International. (2007). WHO Collaborating Centre for Patient Safety Solutions International: Communication During Patient Hand-Overs. Patient Safety Solution, 1(solution 3). https://www.who.int/patientsafety/solutions/patientsafety/PS-Solution3.pdf?ua=1
Yang, J. G. & Zhang, J. (2016). Improving the postoperative handover process in the intensive care unit of a tertiary teaching hospital. J Clin Nurs, 25(7-8), 1062-72. doi: https://doi.org/10.1111/jocn.13115
Yegane, S. A. F., Shahrami, A., Hatamabadi, H. R. & Hosseini-Zijoud, S. M. (2017). Clinical Information Transfer between EMS Staff and Emergency Medicine Assistants during Handover of Trauma Patients. Prehosp Disaster Med, 32(5), 541-547. doi: https://doi.org/10.1017/S1049023X17006562
Yu, Z., Zhang, Y., Gu, Y., Xu, X. & McArthur, A. (2017). Pediatric clinical handover: a best practice implementation project. JBI Database System Rev Implement Rep, 15(10), 2585-2596. doi: https://doi.org/10.11124/JBISRIR-2016-003296
Zakrison, T. L., Rosenbloom, B., McFarlan, A., Jovicic, A., Soklaridis, S., Allen, C., ... Rizoli, S. (2016). Lost information during the handover of critically injured trauma patients: a mixed-methods study. BMJ Qual Saf, 25(12), 929-936. doi: http://dx.doi.org/10.1136/bmjqs-2014-003903
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Thailini Silva de Mello; Jeanini Dalcol Miorin; Silviamar Camponogara; Cristiane Cardoso de Paula; Camila Pinno; Etiane de Oliveira Freitas
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
1) Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
2) Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
3) Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
