Exchange of technological knowledge from the perspective of the theory of social network analysis in telework

Authors

DOI:

https://doi.org/10.33448/rsd-v11i10.26807

Keywords:

Social network analysis; Exchange of knowledge; Telework.

Abstract

This research aims to evaluate how tacit technological knowledge exchanges occur, through a social network formed by employees of the maintenance programming sector, during teleworking, in an oil and gas company from the perspective of social network analysis theory -SNA. To this end, an action-research of a qualitative participatory nature of descriptive nature was carried out, through a single case study. As main results, the SNA measures calculated in this study showed that social networks in the maintenance programming sector influence the adequacy of actors to the organization in the exchange of technological knowledge, even though its density is average, with a value of 36.6%, as well as were considered important as exchanges of knowledge about the SAP software, by all actors, even if they do not use them. Finally, communication between the actors in the network needs to be improved, as the lowest density (14.7%) and strong ties directed at actors P13 and P16 are obtained. It is concluded that the results indicate the importance of treating the relationships of social actors as a factor that is directly linked to knowledge management, in the exchange of tacit technological knowledge as a learning factor in telework.

Author Biographies

Maria Conceicao Melo Silva Luft , Universidade Federal de Sergipe

PhD in Administration from the Federal University of Pernambuco (UFPE). Professor at the Department of Administration (DAD) and the Graduate Program in Administration (PROPADM) and Public Administration (PROFIAP) at the Federal University of Sergipe (UFS) Address: Av. Marechal Rondon, s/n - Jardim Rosa Elze, São Cristóvão - SE, 49100-000

Florence Cavalcanti Heber Pedreira de Freitas, Universidade Federal de Sergipe

PhD in Administration from the Federal University of Bahia. She is currently an associate professor II (teaching at the Undergraduate and Masters in Administration) and a researcher at the Federal University of Sergipe where she develops research in the area of ​​Organizations and Innovations in Services.

Jefferson David Araujo Sales, Universidade Federal de Sergipe

PhD in Administration (PROPAD/UFPE), Master in Administration (PPGA/UFPB, 2005) and graduated in Administration (UNIT, 2002). Associate Professor at the Department of Administration at the Federal University of Sergipe. Operational coordinator of DINTER in Administration at UFS/UFBA (since 07/2015). Collaborating professor at NPGA/UFBA (since 2015). Leader of the research group Observatory of Technology, Innovation and Organizations - OTIO.

References

Araújo, M. F., Farina, M. C., Silva, R. S., & Dias, R. W. (2018) Trocas de informações entre professores e a disseminação do conhecimento: uma discussão com base nas análises de redes sociais. Revista AOS, 7, 73-92. http://dx.doi.org/10.17800/2238-8893/aos.v7n1jan/jun2018p73-92 .

Choo, C. W. (2006). A organização do conhecimento: como as organizações usam a informação para criar significado, construir conhecimento e tomar decisões. São Paulo.

Senac, 2006. Davenport, T. H., & Prusak, L. (2003). Conhecimento empresarial. Campus.

Donato, C. H. (2017). Os Aspectos Relacionais da Cocriação de Valor como uma Plataforma de Engajamento em Rede. 289 f. Tese (Doutorado em Administração) – Programa de Pós-Graduação em Administração da Universidade Municipal de São Caetano do Sul, São Caetano do Sul-SP.

Drucker, P. (1998). The coming of the new organization. Harvard Business Review in Knowledge Management, 11, 26-34.

Farina, M. C., Silva, R. S., Silva Filho, J. R. T., Da Silveira, M. A. P., Ozaki, M. T., & Benevides, G. (2013). Uma investigação da centralidade e da densidade de uma rede de empresas que atuam na e realização de festas e de casamentos. Revista Alcance - Eletrônica, 20(02), 170-185

Freitas, C. R. (2017). Silêncio organizacional no contexto da gestão do conhecimento. Dissertação 118 fls (Mestrado em Administração) pela Universidade Potiguar. Natal- RN.

Godoi, C. K., Bandeira-De-Melo, R., & Silva, A. B. (2010). Pesquisa qualitativa em estudos organizacionais: paradigmas, estratégias e métodos, (2ª ed.) Editora Saraiva.

Higgins, S., & Ribeiro, A. (2018). Análise de redes em ciências sociais.

Hock-Doepgen, M., Clauss, T., Kraus, S., & Cheng, C-F. (2021). Knowledge management capabilities and organizational risk-taking for business model innovation in SMEs. Journal of Business Research. v.130, p. 683–697.

Leonardo, S. B., et al. (2019). Relacionamentos Interpessoais Formal e Informal: Interação das Redes no Ambiente Acadêmico. Revista de Administração Contemporânea, 23(3), 395–415.

Losekann, R. G. C. B., & Mourão, H. C. (2020). Desafios do teletrabalho na pandemia covid-19: quando o home vira office. Caderno de Administração, 28, 71-75. https://doi.org/10.4025/cadadm.v28iEdição E.53637

Maffezzolli, E. C. F., & Boehs, C. G. E. (2008). Uma reflexão sobre o estudo de caso como método de pesquisa. Revista da FAE, 11(1).

Maravilhas, S., & Martins, J. (2019). Strategic knowledge management in a digital environment: Tacit and explicit knowledge in Fab Labs. Journal of Business Research v.94, p. 353–359. https://doi.org/10.1016/j.jbusres.2018.01.061

Martire, T. C. (2010). Universidade Federal da Bahia - Programa de Pós-Graduação em Ciência da Informação As práticas de Gestão do conhecimento: estudo de caso na Petrobras As práticas de gestão do conhecimento: estudo de caso na Petrobras. 2010.

Nisar, M. T., Prabhakar, G., & Strakova, L. (2019). Social media information benefits, knowledge management and smart organizations. Journal of Business Research. 94, 264– 272.

Nonaka, I., & Takeuchi, H. (1997). Criação de conhecimento na empresa.

Nonaka, & Takeuchi, (2008). H. Gestão do Conhecimento. Bookman.

Recuero, R. Introdução à análise de redes sociais online. (2017). Salvador: [s.n.].

Santos, A. L. A., Silva, R. S., Santos, J. M., & Campos, J. A. (2020). Centralidades, Densidade e Troca De Conhecimento: Um Estudo Sobre A Rede Social Formada Pelos Funcionários Da Gerência De Solicitação De Bens Da Petrobras/SE. XXII Encontro Internacional sobre Gestão Empresarial e Meio Ambiente - ENGEMA. Anais... São Paulo, p.1-17.

Stake, R. E. (1995). The art of case study research. Sage.

Stewart, T. A. A riqueza do conhecimento: o capital intelectual e a organização do

século XXI (2002). Campus.

Wasserman, S., & Faust, K. Social Network. (1994). Analysis: methods and applications. In: Structural analysis in social the social sciences series. Cambridge: Cambridge University Press, 1999. 8. 857

Vaio, A. D., Palladino, R., Pezzi, A., & Kalisz, D. E. (2021). The role of digital innovation in knowledge management systems: A systematic literature review. Journal of Business Research 123, 220–231.

Yin, R. K. (2015). Estudo de Caso: Planejamento e métodos. Bookman editora.

Downloads

Published

04/08/2022

How to Cite

FIGUEREDO, R. A. .; LUFT , M. C. M. S. .; FREITAS, F. C. H. P. de .; SALES, J. D. A. . Exchange of technological knowledge from the perspective of the theory of social network analysis in telework. Research, Society and Development, [S. l.], v. 11, n. 10, p. e374111026807, 2022. DOI: 10.33448/rsd-v11i10.26807. Disponível em: https://rsdjournal.org/index.php/rsd/article/view/26807. Acesso em: 23 nov. 2024.

Issue

Vol. 11 No. 10

Section

Human and Social Sciences

License

Copyright (c) 2022 Rubem Alves Figueredo; Maria Conceicao Melo Silva Luft ; Florence Cavalcanti Heber Pedreira de Freitas; Jefferson David Araujo Sales

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors who publish with this journal agree to the following terms:

1) Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

2) Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.

3) Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.