Exchange of technological knowledge from the perspective of the theory of social network analysis in telework

Authors

DOI:

https://doi.org/10.33448/rsd-v11i10.26807

Keywords:

Social network analysis; Exchange of knowledge; Telework.

Abstract

This research aims to evaluate how tacit technological knowledge exchanges occur, through a social network formed by employees of the maintenance programming sector, during teleworking, in an oil and gas company from the perspective of social network analysis theory -SNA. To this end, an action-research of a qualitative participatory nature of descriptive nature was carried out, through a single case study. As main results, the SNA measures calculated in this study showed that social networks in the maintenance programming sector influence the adequacy of actors to the organization in the exchange of technological knowledge, even though its density is average, with a value of 36.6%, as well as were considered important as exchanges of knowledge about the SAP software, by all actors, even if they do not use them. Finally, communication between the actors in the network needs to be improved, as the lowest density (14.7%) and strong ties directed at actors P13 and P16 are obtained. It is concluded that the results indicate the importance of treating the relationships of social actors as a factor that is directly linked to knowledge management, in the exchange of tacit technological knowledge as a learning factor in telework.

Author Biographies

Maria Conceicao Melo Silva Luft , Universidade Federal de Sergipe

PhD in Administration from the Federal University of Pernambuco (UFPE). Professor at the Department of Administration (DAD) and the Graduate Program in Administration (PROPADM) and Public Administration (PROFIAP) at the Federal University of Sergipe (UFS) Address: Av. Marechal Rondon, s/n - Jardim Rosa Elze, São Cristóvão - SE, 49100-000

Florence Cavalcanti Heber Pedreira de Freitas, Universidade Federal de Sergipe

PhD in Administration from the Federal University of Bahia. She is currently an associate professor II (teaching at the Undergraduate and Masters in Administration) and a researcher at the Federal University of Sergipe where she develops research in the area of ​​Organizations and Innovations in Services.

Jefferson David Araujo Sales, Universidade Federal de Sergipe

PhD in Administration (PROPAD/UFPE), Master in Administration (PPGA/UFPB, 2005) and graduated in Administration (UNIT, 2002). Associate Professor at the Department of Administration at the Federal University of Sergipe. Operational coordinator of DINTER in Administration at UFS/UFBA (since 07/2015). Collaborating professor at NPGA/UFBA (since 2015). Leader of the research group Observatory of Technology, Innovation and Organizations - OTIO.

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Published

04/08/2022

How to Cite

FIGUEREDO, R. A. .; LUFT , M. C. M. S. .; FREITAS, F. C. H. P. de .; SALES, J. D. A. . Exchange of technological knowledge from the perspective of the theory of social network analysis in telework. Research, Society and Development, [S. l.], v. 11, n. 10, p. e374111026807, 2022. DOI: 10.33448/rsd-v11i10.26807. Disponível em: https://rsdjournal.org/index.php/rsd/article/view/26807. Acesso em: 19 apr. 2024.

Issue

Vol. 11 No. 10

Section

Human and Social Sciences

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Copyright (c) 2022 Rubem Alves Figueredo; Maria Conceicao Melo Silva Luft ; Florence Cavalcanti Heber Pedreira de Freitas; Jefferson David Araujo Sales

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