People management: case study of the organizational climate in a public institution

Authors

DOI:

https://doi.org/10.33448/rsd-v9i7.4364

Keywords:

Behavior. People management. Organizational Climate.

Abstract

This paper analyzed the influence of factors that affect the organizational climate within a public organization. The general objective was to diagnose the perception and satisfaction of the technical and administrative employees of the Paraíba State Department of Education in relation to the work environment, suggesting actions that help the organization to overcome its weaknesses, in line with the results obtained. Of the universe of 197 civil servants, 120 participated in the survey, representing 61% of the administrative staff of the investigated body. The methodology adopted was bibliographic and field research, using a data collection questionnaire based on the Burke-Litwin model, integrated by twelve dimensions that influence the performance of the organization, relating them to its management model, culture , structure and internal climate. The analysis and interpretation of the data took place using a quantitative approach. With regard to the literature review, topics related to organizational behavior, people management, internal relationships, leadership, quality of life at work, motivation and organizational climate were addressed. From the results obtained, it was concluded that the respondents are moderately satisfied with their work environment, standing out as elements for an immediate corrective action the demotivation of the employees, especially in relation to salary, benefits and recognition, as well as the dissatisfaction with the relationship maintained with the top management of the organization.

Author Biographies

David Nogueira Silva Marzzoni, Federal University of Santa Maria


522/5000   Studying Master in Public Administration at the Federal University of Santa Maria (2020). Studying Specialization in Public and Tax Management at the Federal University of the South and Southeast of Pará (2019). Specialist in Public Accounting and Fiscal Responsibility by the International University Center (2018). Bachelor of Accounting Sciences at the Federal University of the South and Southeast of Pará (2018). Bachelor of Business Administration from Universidade Norte do Paraná (2016). With professional experience in teaching career.

Yanna Patrícia Araújo Pereira, Federal University of the South and Southeast of Pará

Post-graduated in Public Management - IFPB (2017). Post-graduated in Occupational Safety Engineering from Faculdades Integradas de Patos (FIP - 2013). Business Administrator CRA PB 3939, graduated from the Federal University of Paraíba (2010 - UFPB). Graduated in Tourism from the Federal University of Paraíba (UFPB - 2007). Administrator of UNIFESSPA (Federal University of the South and Southeast of Pará - ICSA Campus - Rondon do Pará) - Head of Materials Administration Department (as of NOV / 2018). Former public servant of the Paraíba State Revenue - Administrative Technician (2013-2018), having served as Head of Office of the Executive Management of Tax Proceedings Judgments (GEJUP - Mar. 2017 to Sep. 2018). Professor in the areas of Administration (Marketing, Quality, Entrepreneurship and HR) having taught the disciplines of Entrepreneurship and Fundamentals of Administration at KRONOS NEXUS (Technical School - Mar. to Aug. 2018). Professor of Occupational Health and Safety at PRONATEC / IFPB (2014/2015). Local Innovation Agent in the regions of Borborema and Litoral Paraibano - SEBRAE / PB (2011). Has experience in Administration. Emphasis on customer service, Human Resources Management (Training and Development and Recruitment and Selection of Personnel) and Materials Management.

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Published

21/05/2020

How to Cite

MARZZONI, D. N. S.; PEREIRA, Y. P. A. People management: case study of the organizational climate in a public institution. Research, Society and Development, [S. l.], v. 9, n. 7, p. e449974364, 2020. DOI: 10.33448/rsd-v9i7.4364. Disponível em: https://rsdjournal.org/index.php/rsd/article/view/4364. Acesso em: 14 nov. 2024.

Issue

Vol. 9 No. 7

Section

Human and Social Sciences

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