Market segmentation: the gay consumer profile
DOI:
https://doi.org/10.33448/rsd-v8i5.970Keywords:
marketing; gay market; influences; sexuality; consumption.Abstract
This article aims to identify consumer behavior within the gay market segment, analyze the underlying consumption habits, and understand consumer sentiment about the corporate messages directed to this market segment. Supporting this research was an online questionnaire of 43 questions relating to consumer focusing on three axes: 1) demographics, 2) consumption habits, and 3) motivations and influences before and after the purchase of products. The majority of respondents were highly educated, and almost a fifth (19.52%) of them were in a stable relationship. All respondents reacted negatively to perceived brand attempts to target "pink money”. With respect to marketing campaigns, no respondents felt that companies were obliged to include or treat the gay community differently. In fact, they indicate that marketers should develop natural, inclusive messaging campaigns that avoid differentiating the gay consumer segment from their heterosexual peers.
References
Atkin, D. (2007). O Culto às Marcas – Quando os clientes se tornam verdadeiros adeptos. Editora Cultrix, São Paulo, SP, Brasil.
Combs, W.; Witeck R. 2006. Business Inside Out: Capturing Million of Brand Loyal Gay Consumers. Editora Kaplan Publising, Chicago, IL, United States of America.
Gluckman, A.; Reed, B. 1997. Homo Economics: capitalism, community and lesbian and gay life. Editora Routledge, New York, NY, United States of America.
Green, J.N.; Polito, R. 2006. Frescos Trópicos: Fontes Sobre a Homossexualidade Masculina no Brasil (1870-1980). Editora Olumpio, Rio de Janeiro, RJ, Brasil.
Junger, A. P., Marin, A. C., Facó, J. F. B., & Araújo, L. M. (2017). The perceived value on online videogames and the construction of its consumer. Research, Society and Development, 6(1), 64–75.
Kotler, P.; Kartajaya, H.; Setiawan, I. 2010. Marketing 3.0: As formas que estão definindo o novo marketing centrado no ser humano. 3ed. Elsevier, Rio de Janeiro, RJ, Brasil.
Kotler, P.; Kartajaya, H.; Setiawan, I. 2017. Marketing 4.0 – do tradicional ao digital. Editora Sextante, Rio de Janeiro, RJ, Brasil.
Kotler, P.; Keller, K.L. 2012. Administração de Marketing. 14ed. Editora Pearson, São Paulo, SP, Brasil.
Kotler, P.; Kotler, M. 2013. Marketing de Crescimento - 8 estratégias para conquistar mercados. Editora Elsevier, Rio de Janeiro, RJ, Brasil.
McEWEN, W.J. 2005. Married to the Brand – why consumers Bond with some brands for life. Editora Gallup Press, New York, NY, United States of America.
Morin, E. 2002. Cultura de Massa no Século XX: O Espírito do Tempo – Neurose. 9ed. Editora Forense Universitária, Rio de Janeiro, RJ, Brasil.
Out Now Consulting. 2017. Brazil 2017 Report – Out Now Global LGBT2030 Study.
Disponível em: <https://www.outnowconsulting.com>. Acesso em: 21 jul. 2018.
Péret, F. 2011. Imprensa Gay no Brasil. Editora Publifolha, São Paulo, SP, Brasil.
Reinaudo, F.; Bacellar, L. 2008. O Mercado GLS. Editora Ideia & Ação, São Paulo, SP, Brasil.
Ribeiro, I.R. 2010. A TV no Armário: A Identidade gay nos programas e telejornais brasileiros. Editora: Edições GLS, São Paulo, SP, Brasil.
Rosenwald, P.J. 2005. Accountable Marketing – Otimizando resultados dos investimentos em Marketing. Editora Thomson, São Paulo, SP, Brasil.
Roth, A. E. 2016. Who Gets What and Why. Editora Mariner Books, New Yourk, NY, United States of America.
São Paulo Turismo [SPTuris]. 2010. Relatórios Mega Eventos 2010.
Disponível em: http://www.observatoriodoturismo.com.br. Acesso em: 19 jul. 2018.
Sender, K. 2004. Business, Not Politcs - the making of gay market. Editora Colombia University Press. New York, NY, United States of America.
Sordi, J.O. 2017. Desenvolvimento de Projeto de Pesquisa. Editora Saraiva, São Paulo, SP, Brasil.
Souza, E.R. 2007. A Gestualidade na Construção do Estereótipo do Personagem Homossexual no Cinema. Dissertação (Mestrado em Comunicação) - Programa de Pós-Graduação em Comunicação. Universidade Paulista – UNIP. São Paulo, SP, Brasil. Disponível em: <http://www.dominiopublico.gov.br/pesquisa/DetalheObraForm.do?select_
action=&co_obra=85543>. Acesso em: 01 jun. 2018.
Venturi, G.; Bokany, V. 2011. Diversidade Sexual e Homofobia no Brasil. Editora Fundação Perseu Abramo, São Paulo, SP, Brasil.
Yanaze, M.H. 2011. Gestão de Marketing e Comunicação: - avanços e aplicações. 2ed. Editora Saraiva, São Paulo, SP, Brasil.
Zanatta, E.M. 1997. Documento e Identidade: Homossexual no Brasil na década de 80. Cadernos AEL - Arquivo Edgard Leuenroth, Centro de Pesquisa e Documentação Social 5/6: 193-220. Disponível em: <https://www.ifch.unicamp.br/ojs/index.php/ael/issue/view/142>. Acesso em: 02 jun. 2018.
Downloads
Published
How to Cite
Issue
Section
License
Authors who publish with this journal agree to the following terms:
1) Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
2) Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
3) Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.