Avaliação dos principais critérios de desempenho de terceirização de TI para a gestão contratual em empresas públicas: uma revisão bibliométrica
DOI:
https://doi.org/10.33448/rsd-v9i11.10390Palavras-chave:
Terceirização de TI; Gestão; Fiscalização; Setor público; Critério.Resumo
Embora a terceirização de tecnologia da informação (TI) seja comum em empresas privadas, é menos comum em organizações públicas. Além disto, a literatura atual concentra-se principalmente em empresas privadas e pesquisadores de organizações públicas usam e replicam esses resultados muitas vezes sem a validação adequada para o contexto público. Isto aponta para um cenário em que os estudos de TI para organizações públicas podem ter resultados piores devido à falta de uma estrutura teórica apropriada. Para analisar essa disparidade, a literatura existente sobre TI, organizações públicas e terceirização é revista. O uso de uma revisão sistemática da literatura permite extrair o conteúdo organizado por grupos. Assim, propõe-se um framework para compreender as principais dimensões do monitoramento da terceirização de TI para organizações públicas. Os resultados apontam para quatro critérios principais (monitoramento, relacionamento, desempenho e incerteza) subdivididos em 16 subcritérios. Este estudo contribui para a literatura ao refinar as teorias de terceirização de TI para o setor público e fornecer uma plataforma para avanços em estudos futuros.
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