Quality Management: knowledge of nurses working in hemodialysis

Authors

DOI:

https://doi.org/10.33448/rsd-v10i16.23696

Keywords:

Quality management; Nurse; Hemodialysis.

Abstract

In the healthcare area, quality management is related to project administration of systems, policies and processes that reduce and even extinguish the damage that can occur to the patient, improving care. Nurses are essential professionals in the management and care provided to patients, their satisfaction and the general quality of care must involve elements that combine effective care and results with excellence in this care. This study aimed to analyze the knowledge of nurses working in hemodialysis on quality management. It is a field research, exploratory and descriptive, with a qualitative approach, through the study of multiple cases. Nurses who work in four hemodialysis clinics located in the east side of the city of São Paulo participated in the research. The analysis of the collected data was carried out through the transcripts of the interviews and analysis of the subject's speech, the results were presented in general summary tables of the comments. It was possible to notice that nurses describe quality management in hemodialysis as an important strategy that helps care, optimizes work processes involving the various professionals who work in this segment. However, knowledge about quality management is mentioned in a fragmented and non-uniform way, even for nurses who work in the same hemodialysis clinic.

Author Biographies

Saturnina Alves da Silva Martins, Universidade Paulista

Graduated in Obstetrics Nursing from the University of São Paulo (1996). Post Graduate in Business Pedagogy (2010). Graduated in Pedagogy at CEUCLAR (2011). Pos Graduated in MBA in Health Services at UNINOVE. Master in Administration from UNIP. Doctoral Student in Production Engineering - UNIP SP. She is currently Coordinator and Professor of the Undergraduate Nursing Program at Faculdade Paschoal Dantas-Campus Itaquera. Professor of Postgraduate Studies in Nephrology at Estácio de Sá University. Reviewers at OLive Electronic Scientific Magazine. Member of the Editorial Board of Revista Eletrônica Reflexões Contemporânea. Member of the Portuguese Society of Family Health Nursing and of the Portuguese Association for Ethical and Philosophical Counseling. Member of the Academy of Management. Member of the Board of Directors of the OSS departments of the Municipality of São Paulo. Proven experience in care and management in the field of Nursing, with an emphasis on Nephrology, Hospital Administration, working mainly on the following topics: ethical and legal aspects of the profession, nursing annotation, hospital administration, business pedagogy, management processes, management tools, leadership , formal and informal governance, business network and supply chain, industry 4.0 and healthcare 4.0. He managed the Nephrology, Urology, Hemodialysis and Kidney Transplant units at Hospital Santa Marcelina, Itaquera unit. He worked at the institution from 1981 to 2011. He served as a professor at FATEF/FUNDETEC, Graduate courses in Technology in Process Management, Hospital Management, Human Resources Management. At the University Camilo Castelo Branco - Campus Itaquera in Nursing Graduation and in the Technologist course in Hospital Management. At the Mother Sophia Marchett Vocational Training School (Santa Marcelina), in the training of mid-level nursing professionals. Author of national and international books and chapters in the field of Nursing and Administration.

Pedro Luiz Oliveira Costa Neto, Universidade Paulista

Degree in Aeronautical Engineering from ITA - Instituto Tecnológico de Aeronáutica (1962), Master's in Production Engineering from Escola Politécnica of Universidade de São Paulo (1969), Master of Science from Leland Stanford Junior University, California, USA (1975), and PhD in Production Engineering from the Polytechnic School of the University of São Paulo (1980). He is currently a retired professor at the Escola Politécnica of USP and a full professor at the Universidade Paulista, in the Graduate Program in Production Engineering (Masters and Doctorate). He was a professor at the Mauá School of Engineering, at the Department of Statistics at the University of Campinas, at the São Paulo School of Business Administration at the Getúlio Vargas Foundation, at the Oswaldo Cruz Superior School of Chemistry and at the university extension courses at the Carlos Alberto Vanzolini Foundation. Main areas of expertise: Quality and Productivity Management, Probability and Statistics, Decision-Making Processes, Knowledge and Learning, Distance Learning and Communication. He was Director of Data Processing at Fundação SEADE-Sistema Estadual de Analise Data, Director-President of ABEPRO-Brazilian Association of Production Engineering, Director-President of Fundação Carlos Alberto Vanzolini and Director-President of CXEB-Clube de Xadrez Epistolar Brasileiro. Winner of the Banas Academic Quality Award in 1999. Judge of the National Quality Award from 1992 to 2012 (except 2003). Judge of the São Paulo Management Quality Award from 2001 to 2013. He is a member of the Brazilian Academy of Quality and of the Taubateana Academy of Letters.

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Published

16/12/2021

How to Cite

MARTINS, S. A. da S. .; COSTA NETO, P. L. O. . Quality Management: knowledge of nurses working in hemodialysis. Research, Society and Development, [S. l.], v. 10, n. 16, p. e417101623696, 2021. DOI: 10.33448/rsd-v10i16.23696. Disponível em: https://rsdjournal.org/index.php/rsd/article/view/23696. Acesso em: 14 nov. 2024.

Issue

Vol. 10 No. 16

Section

Health Sciences

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Copyright (c) 2021 Saturnina Alves da Silva Martins; Pedro Luiz Oliveira Costa Neto

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