Lean healthcare: a proposal for implementation
DOI:
https://doi.org/10.33448/rsd-v11i7.29356Keywords:
Total quality management; Mobile applications; Health services.Abstract
The article aims to propose the implementation of the lean healthcare methodology for a health center along with the development of an application that helps in this process. For this, the article makes an approach to the Lean methodology focused on the healthcare area where it seeks to emphasize the quality management, reducing costs and waste for the public management, thus benefiting the population and employees at the same time. It was used the method of literature review about the theme, along with semi-structured interviews in a remote way, because it was still with high rates of infection of the virus corona, with the managers of the center to have information about the operation and methodologies applied, using later the NVIVO 11® software for analysis of the interviews. Where it is perceived that even following the guidelines of the municipality and ministries the system needs tools focused on quality management, thus arising the proposal of the methodology under study. As final considerations it became evident that there is a need to work an organization focused on quality management, where the proposed application would assist in the implementation of the process.
References
Almeida, V. (2007). Uma metodologia de avaliação do desempenho do sistema de saúde brasileiro. Rev. Ciênc. Saúde Coletiva, 9(3), 711-724.
Araujo, J. M., et al., (2015). Educação Ambiental: A importância das aulas de campo em ambientes naturais para a disciplina de biologia no ensino médio da Escola Joaquim Parente na cidade de Bom Jesus – PI. Ensino, Saúde e Ambiente, 8(2), 25-36.
Bardin, L, (2010). Análise de Conteúdo. (4a ed.), (70) 229, p.
Belei, R. A. et al. (2008). O uso de entrevista, observação e videogravação em pesquisa qualitativa. Cadernos de Educação, (1), 1-9.
Bertani, T. M. Lean healthcare: recomendações para implantações dos conceitos de produção enxuta em ambientes hospitalares. (2012). 166 f. Dissertação (Mestrado em Engenharia de Produção) – Escola de Engenharia de São Carlos, Departamento de Engenharia de Produção, Universidade de São Paulo, São Carlos.
Borges, C., & Rolliim, F. Gerenciamento de projetos aplicado conceitos e guia prático. Brasport, 2016.
Cervo, A. L., Bervian, P. A. & Silva, R. (2007). Metodologia Científica. (6a ed.), Pearson, 162 p.
Costa, L. B. M. Evidências de Lean Healthcare em hospitais brasileiros. (2015). Dissertação (Mestrado em Ciências Exatas e da Terra) – Universidade Federal de São Carlos, São Carlos.
D’andreamatteoa. et al. (2015). Lean in Healthcare: a comprehensive review. Health Policy, 119(9), 1197-1209.
Ferreira, N. S. A. (2002). As pesquisas denominadas “estado da arte”. Educação & Sociedade, 23(79), 257-272.
Gil, A C. (2010). Métodos e Técnicas de Pesquisa Social. (6a ed.), Atlas.
Gonsalves, E. P. (2001). Iniciação à pesquisa científica. Alinea.
Graban, M. (2013). Hospitais Lean: melhorando a qualidade, a segurança dos pacientes e o envolvimento dos funcionários. Bookman. INSTITUTE FOR
Healthcare Improvement. (2021). O que é um bundle? http://www.ihi.org/IHI/Topics/CriticalCare/IntensiveCare/ImprovementStories/WhatIsaBundle.htm.
Liker, J. K. (2004). The Toyota way. McGraw Hill.
Pinto, C. F. & Bataglia, F. (2012) Aplicando Lean na Saúde. https://www.Lean.org.br/comunidade/artigos/pdf/artigo_262.pdf .
Watson, H. & Gregory, P. A. (2005) Benchmarking Estratégico. Editora Makron Books. 2010
Zairi, M., & Leonard, P. (2005) Benchmarking Prático–O Guia Completo. Atlas
Womack, J. P & Jones, D. T. (1996). Lean Thinking: banish waste and create wealth in your corporation. Simon & Schuster.
Womack, J. P., Jones, D. T. & Roos, D. (2004) A máquina que mudou o mundo. (7a ed.), Elsevier.
Worth, J. et al. (2013). Aperfeiçoando a jornada do paciente: melhorando a segurança do paciente, a qualidade e a satisfação enquanto desenvolvemos habilidades para resolver problemas. Lean Institute Brasil.
Young, T. P., & Mac clean, S. I. (2009). Some challenges facing Lean Thinking in Healthcare. International Journal for Quality in Health Care, 21(5), 309-310.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Francisco Leon Torres de Sousa; Maria Salete Bessa Jorge
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
1) Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
2) Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
3) Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
