Emotional labor of in-home caregivers of the elderly

Authors

DOI:

https://doi.org/10.33448/rsd-v9i5.3306

Keywords:

Emotional Labor; Care; Caregivers; Elderly.

Abstract

This qualitative study aimed to understand the nature of the emotional labor of in-home caregivers of the elderly in a city in the state of Minas Gerais. For this, ten interviews were conducted with professionals in this field, where it was possible to perceive an extremely exhausting and precarious work reality. This reality seems to have implications on both the physical and mental health of the caregiver, causing him depression and stress. The interviewees reported to have some financial dependence on the activity. They use an emotional work that makes them able to support their tasks and even the day to day. In this sense, reports of self-annulment are frequent, where the subject makes his own suffering invisible to the detriment of the patient. Such strategy, which generates emotional dissonance, makes caregivers need to play two distinct work roles.

Author Biographies

Alessandro Gomes Enoque, Universidade Federal de Uberlândia (UFU)

Professor Associado II da Universidade Federal de Uberlândia (UFU). Professor Permanente do Programa de Pós-Graduação em Ciências Sociais (PPGCS) da Universidade Federal de Uberlândia (UFU). Professor Permanente do Programa de Pós-Graduação em Geografia do Pontal (PPGEP/PONTAL) da Universidade Federal de Uberlândia (UFU). Pesquisador Mineiro (Edital PPM/FAPEMIG/2018). Pós-Doutor em Sciences Humaines pela École des Sciences de la Gestion (ESQ) da Université du Québec à Montréal (UQAM). Doutor em Ciências Humanas (Sociologia e Ciência Política) pela Faculdade de Filosofia e Ciências Humanas da Universidade Federal de Minas Gerais (FAFICH/UFMG). Mestre em Administração de Empresas (Área de Concentração: Organizações e Recursos Humanos) pela Faculdade de Ciências Econômicas da Universidade Federal de Minas Gerais (FACE/UFMG). Coordenador do Núcleo de Estudos em Invisibilidade Laboral e Social (NILS) da Universidade Federal de Uberlândia (UFU). Coordenador do Núcleo de Estudos em Organizações (NEORG) da Universidade Federal de Uberlândia (UFU). Pesquisador do Núcleo de Estudos Organizacionais e Sociedade (NEOS) da Universidade Federal de Minas Gerais (UFMG).

Rodolfo Buzzulini, Universidade Federal de Uberlândia (UFU)

Graduado em Administração pela Universidade Federal de Uberlândia (UFU)

References

Abraham, Rebecca. (1998). Emotional dissonance in organizations: Antecedents, consequences, and moderators. Genetic, social, and general psychology monographs, 124(2), p. 229.

Ashforth, Blake E., & Humphrey, Ronald H. (1999). Emotional labor in service roles: The influence of identity. Academy of management review, 18(1), p. 88-115.

Bourdieu, P. (1999). A dominação masculina. Rio de Janeiro: Bertrand Brasil.

Brotheridge, Céeste M., & Lee, Raymond T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of occupational health psychology, 7(1), p. 57.

Carrieri, Alexandre .P. et al. (2009). Análise do discurso em estudos organizacionais. Curitiba: Juruá Editora.

Charaudeau, Patrick, & Maingueneau, Dominique. (2014). Dicionário de análise do discurso. São Paulo: Contexto.

Fiorin, José L. (2014). Elementos de análise do discurso. São Paulo: Contexto.

Goffman, Erving. (2009). A representação do eu na vida cotidiana. Petrópolis. Vozes.

Grandey, Alicia A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of occupational health psychology, 5(1), p. 95.

Hochschild, Arlie Russell. (1983). The managed heart. California: Univ of California Press.

Hochschild, Arlie Russell. (2003). The managed heart: Commercialization of human feeling, With a new afterword. California: University of California Press.

James, Veronica, & Gabe, Jonathan (1996). Health and the Sociology of Emotions. Blackwell Publishers.

Lovatt, Melanie et al. (2015). The provision of emotional labour by health care assistants caring for dying cancer patients in the community: A qualitative study into the experiences of health care assistants and bereaved family carers. International Journal of Nursing Studies, v. 52(1), p. 271-279.

Marques, Gabriela Paula Nunes et al. (2015). Trabalho emocional no turismo: a influência da orientação para o cliente e consequências. Master Thesis. Universidade de Aveiro.

Morris, J. Andrew, & Feldman, Daniel C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of management review, 21(4), p. 986-1010.

Middleton, Dewight R. (1989). Emotional style: The cultural ordering of emotions. Ethos, 17(2), p. 187-201.

Pereira, A.S. et al. (2018). Metodologia do trabalho científico. [e-Book]. Santa Maria. Ed. UAB/NTE/UFSM. Avaiable at: https:/repositorio.ufsm.br/bitstream/handle/1/15824/Lic_Computação_Metodologia-Pesquisa-Cientifica.pdf?sequence=1. Acessed on: March. 29,2020.

Pugh, S. Douglas., Groth, Markus., & Hennig-Thurau, Thorsten. (2011). Willing and able to fake emotions: a closer examination of the link between emotional dissonance and employee well-being. Journal of Applied Psychology, 96(2), p. 377.

Rafaeli, Anat. & Sutton, Robert I. (1987). Expression of emotion as part of the work role. Academy of management review, 12(1), p. 23-37.

Sanders, R. (2013). The health care initiative for emotional labours. International Journal of Academic Research, 5(2), pp. 87-91.

Schaubroeck, John. & Jones, James R. (2000). Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms. Journal of Organizational Behavior, pp. 163-183.

Simionato, Monica. & Anderson, G. (2006). Competências emocionais: o diferencial competitivo no trabalho. Rio de Janeiro: Qualitymark.

Soares, Angelo. (2003). Tears at work: gender, interaction, and emotional labour. Just labour, v. 2.

Thoits, Peggy A.(1996). Managing the emotions of others. Symbolic Interaction, 19(2), pp. 85-109.

Tieppo, Carlos Eduardo. (2012). Trabalho Emocional: causas e consequências para o trabalhador. Revista INTERDISCIPLINAR E-FAPPES, 3(1).

Vilela, Lailah Vasconcelos de Oliveira. & Assunção, Ada Ávila. (2007). Trabalho emocional: o caso dos teleatendentes de uma central de atendimento. Cadernos de Psicologia Social do Trabalho10(2), pp. 81-93.

Wharton, Amy S., & Erickson, Rebecca I. (1993). Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles. Academy of Management Review, 18(3), pp. 457-486.

Published

01/04/2020

How to Cite

ENOQUE, A. G.; BUZZULINI, R. Emotional labor of in-home caregivers of the elderly. Research, Society and Development, [S. l.], v. 9, n. 5, p. e144953306, 2020. DOI: 10.33448/rsd-v9i5.3306. Disponível em: https://rsdjournal.org/index.php/rsd/article/view/3306. Acesso em: 25 apr. 2024.

Issue

Section

Human and Social Sciences