Teleservice to the population of Rio Grande do Norte during the COVID-19 pandemic

Authors

DOI:

https://doi.org/10.33448/rsd-v9i9.6636

Keywords:

Teleservice; Coronavirus; Health information.

Abstract

Due to the magnitude of the new coronavirus pandemic, the routine of the general population and health services were modified in recent months. Much of the service to the population has started to be done mainly at a distance, with the help of technology tools, for instance, phones and computers, avoiding possible exposures to the virus. The aim of this study was to characterize the activities carried out in a university extension project developed by the Federal University of Rio Grande do Norte. This is a descriptive, observational, qualitative and quantitative study. The teleservice operated through a call-center, from the website Orienta Coronavirus RN and WhatsApp. The work was carried out by students, teachers and health professionals from some institutions, all qualified to offer reliable information to society. In total, 2,041 attendances were made to the population of the state of Rio Grande do Norte, which 1,075 occurred through the call center, 710 through whatsapp and 256 through the Orienta Coronavirus RN website. Therefore, the project collaborated in reducing the population uncertainties about COVID-19, decreasing the search for information in the health system, as well as contributing to the academic training of students from the interprofessional perspective.

References

Chen, N., Zhou, M., Dong, X., Qu, J., Gong, F., Han, Y., Qiu, Y., Wang, J., Liu, Y., Wei, Y., Xia, J., Yu, T., Zhang, X., & Zhang, L. (2020). Epidemiological and clinical characteristics of 99 cases of 2019 novel coronavirus pneumonia in Wuhan, China: a descriptive study. Lancet, 395, 507-513.

Costa, D. T., & Martins, M. C. F. (2011). Estresse em profissionais de enfermagem: impacto do conflito no grupo e do poder do médico. Revista da Escola de Enfermagem da USP, 45(5), 1191-1198.

Fernandes, S., Dolejal, B. A., Silva, D. C., Ferigolo, M., & Barros, H. M. T. (2015). Os benefícios obtidos com a parada do uso de drogas por usuários de um serviço de teleatendimento. Aletheia, 46, 66-73.

Freitas, A. R. R., Napimoga, M., & Donalisio, M. R. (2020). Análise da gravidade da pandemia de Covid-19. Epidemiologia e Serviços de Saúde, 29(2).

Lana, R. M., Coelho, F. C., Gomes, M. F. C., Cruz, O. G., Bastos, L. S., Villela, D. A. M., & Codeço, C. T. (2020). Emergência do novo coronavírus (SARS-CoV-2) e o papel de uma vigilância nacional em saúde oportuna e efetiva. Cadernos de Saúde Pública, 36(3), 1-5.

Martinelli, S. G., & Muller, A. P. (2020). Caracterização das ações de extensão de um campus de uma IFES: panorama, desafios e oportunidades. Anais do XVII Colóquio Internacional de Gestão Universitária. Mar del Plata: Universidad Nacional de Mar Del Plata, 2017. Recuperado de https://repositorio.ufsc.br/bitstream/handle/123456789/ 186124/102_00104.pdf.

Parente, P. M. M., Campani, A., & Silva, R. M. G. (2018). A contribuição da extensão universitária para uma formação docente includente, inovadora e intercultural. In: Franco, M. A. M., & Guerra, L. B. Práticas Pedagógicas em Contextos de Inclusão: Situações de Sala de Aula - 3, 103-117.

Pereira, A. S., et al. (2018). Metodologia da pesquisa científica. [e-book]. Santa Maria. Ed. UAB/NTE/UFSM. Recuperado de ,https://repositorio.ufsm.br/bitstream/handle/1/15824 /Lic_Computacao_Metodologia-Pesquisa-Cientifica.pdf?sequence=1.

Perlman, S. (2020). Another Decade, Another Coronavirus. The New England Journal of Medicine, 382(8), 760-762.

Sáfadi, M. A. P.; Rodrigues, C., Carvalho, A. P., Pimentel, A. M., Berezin E. N., Coser, E.; Rocha, M. A. W., & Marques, S. R. (2020). Novo coronavírus (COVID-19). Documento Científico Departamento - Científico de Infectologia (2019-2021), 14, 1-12. Recuperado de <https://www.sbp.com.br/fileadmin/user_upload/22340d-DocCientifico_-_Novo_coronavirus.pdf>.

Souza, M. F., Kohlrausch, E. R., Mazoni, C. G., Moreira, T. C., Fernandes, S., Dantas, D. C. M., Ferigolo, M., & Barros, H. M. T. (2008). Perfil dos usuários do serviço de teleatendimento sobre drogas de abuso VIVAVOZ. Revista de Psiquiatria do Rio Grande do Sul, 30(3), 182-191.

Tan, W.; Zhao, X.; Ma, X.; Wang, W.; Niu, P.; Xu, W.; Gao, G.; Wu, G. (2020). A novel coronavirus genome identified in a cluster of pneumonia cases - Wuhan, China 2019-2020. Chinese Center for Disease Control and Prevention - China CDC Weekly, 2(4), 61-62.

Villa, E. A.; Aranha, A. V. S.; Silva, L. L. T.; Flôr, C. R. (2015). As relações de poder no trabalho da Estratégia Saúde da Família. Saúde em Debate, 39(107), 1044-1052.

Zhu, N., Zhang, D., Wang, W., Li, X., Yang, B., Song, Ji., Zhao, X., Huang, B., Shi, W., Lu, R., Niu, P., Zhan, F., Ma, X., Wang, D., Xu, W., Wu, G., Gao, G., Phil, D., & Tan, W. (2020). A Novel Coronavirus from Patients with Pneumonia in China, 2019. The New England Journal of Medicine, 382(8), 727-733.

Downloads

Published

13/08/2020

How to Cite

AMANCIO, A. de M.; SOUSA, L. C. de; VIANA, J. C. M.; CUNHA, R. Íris M. da; SILVA, Érika G. C. da; MEDEIROS, R. G. de; GUERRA, E. C.; FERREIRA, M. Ângela F. Teleservice to the population of Rio Grande do Norte during the COVID-19 pandemic. Research, Society and Development, [S. l.], v. 9, n. 9, p. e90996636, 2020. DOI: 10.33448/rsd-v9i9.6636. Disponível em: https://rsdjournal.org/index.php/rsd/article/view/6636. Acesso em: 12 nov. 2024.

Issue

Vol. 9 No. 9

Section

Health Sciences

License

Copyright (c) 2020 Amanda de Medeiros Amancio, Lucas Cavalcante de Sousa, Jaiane Carmélia Monteiro Viana, Rayrane Íris Melo da Cunha, Érika Giovana Carvalho da Silva, Ruan Garcia de Medeiros, Eliana Costa Guerra, Maria Ângela Fernandes Ferreira

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors who publish with this journal agree to the following terms:

1) Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

2) Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.

3) Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.