Organizational Happiness and Quality of Life at Work in a jewelry industry
DOI:
https://doi.org/10.33448/rsd-v11i4.26965Keywords:
Organizational Happiness; Quality of Life at Work; Internal Marketing; Human resources management.Abstract
There has been a significant increase in new constructs involving the happiness and well-being of employees in companies and there are growing studies that prove that valuing employees is fundamental to the success of organizations, becoming a distinctive competitiveness factor. Furthermore, internal marketing is a recent approach that needs to be more intensified in organizations and implies approaching the employee as the first customer of an organization. It was carried out a case study of Organizational Happiness (FO) and Quality of Life at Work (QLW) in a jewelry industry, aiming to implement an Internal Marketing diagnosis. A questionnaire was constructed, integrating the scale of the Happiness Works project and items to measure QLW based on Walton, applied to a sample of 56 employees. As for the results: (a) moderate levels of FO were observed, tending to be happier in the Happiness in the Job dimension than in the Happiness in the Organization dimension; (b) the employees were not happy with the Remuneration and were quite happy with the Organization's objectives; (c) the greater the number of children, the lower the satisfaction with remuneration; (d) the fewer qualifications they had, the lower the satisfaction with intrapreneurship and the job objectives; and (e) the higher the qualifications, the greater the satisfaction with the QLW. This paper ends with contributions to the company’s organizational development and approaches to promoting organizational happiness.
References
Araújo, P. (no prelo). O novo sentido da vida laboral: 11 Temas emergentes em Gestão de Recursos Humanos após Covid19, In A. Lopes & C. Costa (Eds.). Desafiando a GRH nas organizações pós-COVID. Edições Lusófona.
Araújo, P. & Fernandes, R. (2020). Training 'CHO’s' Chief Happiness Officers: A higher education course design challenge. European Proceedings of International Conference on Education & Educational Sciences, Special issue, 10.15405/epiceepsy.20111.31, pp. 323-332.
Araújo, P. (2020). Organizational happiness new horizons: Human's work future, employer-branding and CHO's-Chief Happiness Officers. European Proceedings of International Conference on Education & Educational Sciences, Special issue, 10.15405/epiceepsy.20111.31, pp. 186-198.
Aday, L. U., & Cornelius, L. J. (1989). Designing and conducting health surveys. Jossey-Bass, Wiley.
Albuquerque, A. S., & Tróccoli, B. T. (2004). Desenvolvimento de uma escala de bem-estar subjetivo. Psicologia: Teoria e Pesquisa, 20(2), 153-164. https://doi.org/10.1590/S0102-37722004000200008
Baker, D., Greenberg, C., & Hemingway, C. (2006). What happy companies know. Pearson Education.
Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13(3), 209-223.
Bekin, S. F. (1995). Conversando sobre endomarketing. Makron Books.
Berry, L. L., & Parasuraman, A. (1991). Marketing services: Competing through quality. The Free Press.
Berry, L. L., Hensel, J. S., & Burke, M. C. (1976). Improving retailer capability for effective consumerism response. Journal of Retailing, 52(3), 3-14.
Borges, J. (2018). O papel do comprometimento organizacional e do envolvimento no trabalho na relação entre a justiça organizacional e a satisfação [Dissertação de mestrado, Instituto Superior de Economia e Gestão da Universidade de Lisboa]. Repositório da Universidade de Lisboa. https://www.repository.utl.pt/handle/10400.5/16333
Britt, T. W., Dickinson, J. M., Greene-Shortridge, T. M., & McKibben, E. S. (2007). Self-engagement at work. Positive Organizational Behavior, 143-158. http://doi.org.10.4135/9781446212752.n11
Brown, S. P. (1996). A meta-analysis and review of organizational research on job involvement. Psychological Bulletin, 120(2), 235. http://doi.org.10.1037/0033-2909.120.2.235
Campaniço, E. (2012). Felicidade Organizacional – Proposta de uma Escala de Medida para as Organizações em Portugal [Dissertação de Mestrado, Universidade Atlântica]. https://1library.org/document/qvv6d2lq-felicidade-organizacional-proposta-escala-medida-para-organizacoes-portugal.html
Campaniço, E., & Dutschke, G. (2013). Felicidade Organizacional. Como avaliar o estado de felicidade nas organizações. Editorial Académica.
Cardoso, R. (2016). Marketing relacional interno – O colaborador em primeiro lugar. [Dissertação de Mestrado, Instituto Português de Administração e Marketing, Porto].
Castillo, X. & Cano, J., (2004). Factors explaining job satisfaction among faculty. Journal of Agricultural education, 45(3), 65-74. http://doi.org.10.5032/jae.2004.03065
Claudino, D. T. F., Souza, G. M. R, Silva, A. C., & Silva, J. F. (2021). O impacto de programas de qualidade de vida no trabalho em tempos de crise. Research, Society and Development, 10(17), http://dx.doi.org/10.33448/rsd-v10i17.24881
Cunha, F. (2015). A influência da felicidade na performance/produtividade [The influence of happiness on performance/productivity] [Dissertaçao de Mestrado em Gestão, Universidade Atântica, Lisboa]. https://repositorio-cientifico.essatla.pt/handle/20.500.12253/936
Cobra, M., & Ribeiro, A. (2000). Marketing: Magia e sedução. Cobra.
Csikszentmihalyi, M. (1990). Flow: The psychology of optimal experience. HarperPerennial.
Csikszentmihalyi, M., Abuhamdeh, S., & Nakamura, J. (2005). Flow. In A. J. Elliot & C. Dweck (Eds.), Handbook of competence and motivation (pp. 598-608). Guilford.
Dias, H. (2020). O conceito de felicidade e bem-estar na perspectiva da psicologia positiva [Trabalho de conclusão de Bacharelato, Universidade Federal da Paraíba]. Repositório UFPB. https://repositorio.ufpb.br/jspui/bitstream/123456789/18050/1/TCC%20H%c3%advia%20Cavalacante%20da%20Silva%20Dias.pdf
Díaz Llanes, G. (2001). El bienestar subjetivo: Actualidad y perspectivas. Revista Cubana de Medicina General Integral, 17(6), 572-579.
Diener, E. (2000). Subjective well-being: The science of happiness and a proposal for a national index. American Psychologist, 55(1), 34-43.
Diener, E., Suh, E. M., Lucas, R. E., & Smith, H. L. (1999). Subjective well-being: Three decades of progress. Psychological Bulletin, 125(2), 276-302.
Dommermuth, W. P. (2011). The use of sampling in marketing research. Marketing Classics Press.
Drucker, P. (1999): The management challenge for the 21st century. Harperbusiness.
Dutschke, G. (2013). Factores condicionantes de felicidad organizacional. Estudio exploratorio de la realidad en Portugal. Revista Estudios Empresariales Universidad Jaen, 1, 21-43.
Dutschke, G. (2019). É possível validar a relação entre colaboradores mais felizes e maior produtividade. VER: Valores, Ética e Responsabilidade. https://www.ver.pt/e-possivel-validar-a-relacao-entre-colaboradores-mais-felizes-e-maior-produtividade/
Fernandes, E. C. (1996). Qualidade de vida no trabalho: Como medir para melhorar. Casa da Qualidade.
Fisher, C. D. (2010). Happiness at work. International Journal of Management Reviews, 12(4), 384-412.
França, A. C. L. (1997). Qualidade de vida no trabalho: conceitos, abordagens, inovações e desafios nas empresas brasileiras. Revista Brasileira de Medicina Psicossomática, 1(2), 79-83.
Fraser, T. M. (1983). Human stress, work and job satisfaction: a critical approach. German International Labour Office.
George, W. R. (1977). Retailing of services-challenging future. Journal of Retailing, 53(3), 85-98.
González, F., Sánchez, S. & López-Guzmán, T. (2016) The effect of educational level on job satisfaction and organizational commitment: A case study in hospitality. International Journal of Hospitality & Tourism Administration, 17(3), 243-259, DOI: 10.1080/15256480.2016.1183547
Grönroos, C. (1985), Internal marketing theory and practice. American Marketing Association's Services Conference Proceedings, 41-47.
Hackman, J. R. & Oldham, G. R. (1975). Development of the job diagnostic survey. Journal of Applied psychology, 60(2), 159-170. https://doi.org/10.1037/h0076546
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724.
Kahn, W. A. (1992). To be fully there: Psychological presence at work. Human Relations, 45(4), 321-349.
Kesebir, P., & Diener, E. (2008). In pursuit of happiness: Empirical answers to philosophical questions. Perspectives on Psychological Science, 3(2), 117-125.
Kotler, P., & Keller, K. (2012). Administração de Marketing (14ª ed.). Pearson Education do Brasil.
Macey, W. H., & Schneider, B. (2008). The meaning of employee engagement. Industrial and Organizational Psychology, 1(1), 3-30.
Maney, D. L. (2016). Perils and pitfalls of reporting sex differences. Philosophical transactions of the Royal Society of London, 371(1688): 20150119. http://dx.doi.org/10.1098/rstb.2015.0119
Martins, P., Basso-Machado, P., & Benevides-Pereira, A. (2013). Engagement no trabalho: Uma discussão teórica. Fractal, Rev. Psicol. 25(3), https://doi.org/10.1590/S1984-02922013000300013
McMahon, D. M. (2006). Happiness: A history. Grove Press.
Medeiros, L., & Martins, R. (2020). Análise comparativa de estudos sobre bem-estar subjetivo no Brasil: Aspectos epistemológicos, metodológicos e teóricos. Estudos e Pesquisas em Psicologia, 20(3), 953-975. doi:10.12957/epp.2020.54359
Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resources Management Review, 1, 61-89.
Meyer, J.P., & Allen, N. J. (1997). Commitment in the workplace; Theory, research, and application. Sage Publications.
Miaoulis, G., & Michener, R. D. (1976). An introduction to sampling. Kendall.
Novaes, V. P., Ferreira, M. C., Mendonça, H., & Torres, C. V. (2020). Antecedentes e consequentes da prosperidade no trabalho: Um modelo de mediação moderada. Revista de Administração Mackenzie, 21(1), 1–30. 10.1590/1678-6971/eRAMD200107
Oliveira, D. C. (2021). Dimensões organizacionais e pessoais de promoção de bem-estar e felicidade no trabalho. Ciências Gerenciais, 25(41), 54-58. https://doi.org/10.17921/1415-6571.2021v25n41p54-58
Paschoal, T., & Tamayo, A. (2008). Construção e validação da escala de bem-estar no trabalho. Avaliação Psicológica, 7(1), 11-22.
Paz, J. M. (2021). A influência e aplicação prática da qualidade de vida no trabalho como fator essencial na alavancagem da produção e crescimento empresarial brasileiro. Research, Society and Development, 10(8). http://dx.doi.org/10.33448/rsd-v10i8.17825
Pereira, G. & Romão, L. (2018). Qualidade de Vida no Trabalho: Um estudo realizado em uma organização de coleta de resíduos não perigosos. Research, Society and Development, 7(5), e1175307. https://www.redalyc.org/journal/5606/560659012011/html/
Pryce-Jones, J. (2010). Happiness at Work: Maximizing your psychological capital for success. Wiley-Blackwell.
Quivy, R., & Van Campenhoudt, L. (2017). Manual de investigação em ciências sociais. Gradiva.
Rafiq, M., & Ahmed, P.K. (1993). The scope of Internal Marketing: Defining the boundary Marketing and Human Resource Management. Journal of Marketing Management, 9, 219-232. https://doi.org/10.1080/0267257X.1993.9964234
Rafiq, M., & Ahmed, P. K. (2000). Advances in the internal marketing concept: Definition, synthesis, and extension. Journal of Services Marketing, 14(6), 449-462.
Resende, S., & Neiva, E. (2018). Avaliação dos instrumentos de medida de afeto e bem-estar no trabalho publicados em periódicos de psicologia e administração de 1996 a 2015. Revista Trabalho (En)Cena, 3(2), 80-94. file:///C:/Users/In%C3%AAs/Downloads/4369-Texto%20do%20artigo-25632-1-10-20180612.pdf
Ribeiro, A. (2019). Felicidade organizacional e qualidade de vida no trabalho na Flamingo: Um diagnóstico de marketing interno [Dissertação de mestrado, IPAM – Porto]. Repositório IPAM Porto. https://comum.rcaap.pt/handle/10400.26/29790
Ribeiro, L. A., & Santana, L. C. D. (2015). Qualidade de vida no trabalho: Fator decisivo para o sucesso organizacional. Revista de Iniciação Científica–RIC Cairu, 2(2), 75-96.
Rodrigues, E., Barroso, M., & Caetano, A. (2010). Trabalho, família e bem-estar: Factores e padrões de qualidade de vida na Europa. CIES e-Working Papers, ISSN 1647-0893.
Rodrigues, M. V. C. (1999). Qualidade de vida no trabalho: Evolução e análise no nível gerencial. Editora Vozes.
Rosenbluth, H. F., & Peters, D. M. (1992). Customer comes second and other secrets of exceptional service. Quill Willian Morrow.
Ryan, R. M., & Deci, E. L. (2001). On happiness and human potentials: A review of research on hedonic and eudaimonic well-being. Annual Review of Psychology, 52(1), 141-166.
Ryff, C. D., & Singer, B. H. (2008). Know thyself and become what you are: A eudaimonic approach to psychological well-being. Journal of Happiness Studies, 9(1), 13-39.
Saito, C., & Santos, C. (2013). Fatores que influenciam na satisfação no trabalho: Revisão da literatura. Archives of Health Investigation, 2(4-Supp.2). https://www.archhealthinvestigation.com.br/ArcHI/article/view/238
Santos, A., & Costa, S. (2020). Analysis of the use of internal marketing in the supermarket sector of the municipality of Cruzeta/RN. Research, Society and Development, 9(2), e62921598. https://doi.org/10.33448/rsd-v9i2.1598
Scharf, E. R., Gomes, G., & Huck, N. K. (2020). Internal marketing in Brazilian credite cooperative. Brazilian Journal of Marketing, 19(4), 809-837. https://doi.org/10.5585/remark.v19i4.16122
Schimmack, U. (2008). The structure of subjective well-being. The Science of Subjective Well-being, 97-123.
Schroder, R. (2008). Job satisfaction of employees at a Christian university. Journal of Research on Christian Education, 17(2), 225-246. https://doi.org/10.1080/10656210802433467
Seligman, M. E. (2002). Authentic happiness: Using the new positive psychology to realize your potential for lasting fulfillment. The Free Press,160, 168-266.
Seligman, M. E. (2004). Felicidade autêntica: Usando a nova psicologia positiva para a realização permanente. Objetiva.
Seligman, M. E., & Csikszentmihalyi, M. (2000). Positive psychology: An introduction. American Psychological Association. 55(1). 5
Sheldon, K. M., & Elliot, A. J. (1999). Goal striving, need satisfaction, and longitudinal well-being: The self-concordance model. Journal of Personality and Social Psychology, 76(3), 482-497.
Shirom, A. (2003). Feeling vigorous at work? The construct of vigor and the study of positive affect in organizations. In Emotional and physiological processes and positive intervention strategies (pp. 135-164). Emerald Group Publishing Limited.
Shirom, A. (2007). Explaining vigor: On the antecedents and consequences of vigor as a positive affect at work. Positive Organizational Behavior, 86-100.
Silva, S. (2016). O marketing interno na ótica dos gestores de recursos humanos [Dissertação de mestrado, ESEIG Porto]. Repositório do IPP. https://recipp.ipp.pt/handle/10400.22/7942
Silva, S. (2021). Marketing Interno nas empresas: Efeitos na Felicidade e no Comprometimento Organizacional [Dissertação de mestrado, Escola Superior de Comunicação Social – Instituto Politécnico de Lisboa]. Repositório do IPL. https://repositorio.ipl.pt/bitstream/10400.21/14249/1/12153_Disserta%C3%A7%C3%A3o-Sara%20Silva.pdf
Silva, C. A., & Ferreira, M. C. (2013). Dimensões e indicadores da qualidade de vida e do bem-estar no trabalho. Psicologia: Teoria e Pesquisa, 29(3), 331-339.
Silva, L. V. (2001). Qualidade de vida do trabalhador na Springer Carrier: Uma análise dos principais programas e políticas da empresa num contexto de flexibilização do trabalho. [Dissertação de Mestrado, Faculdade de Administração, Universidade Federal do Rio Grande do Sul, Porto Alegre].
Silvério, Z. (2017). Gestão e Retenção de Talentos: Uma Análise com Abordagem em Capacidades Dinâmicas [Dissertação de mestrado, Instituto Superior de
Gestão de Lisboa]. Repositório do ISG Lisboa. https://comum.rcaap.pt/bitstream/10400.26/18687/1/Zelia%20Silv%C3%A9rio%20ISG%20-%20tese%20final.pdf
Sisodia, R., & Gelb, M. (2019). The Healing Organization: Awakening the conscience of business to help save the world. HarperCollins Leadership.
Smith, H. W. (1975). Strategies of social research: The methodological imagination. Prentice-Hall.
Souza, H. (2016, setembro 29-30). A importância de valorizar os colaboradores no ambiente organizacional. XII Congresso Nacional de Excelência em Gestão. https://www.inovarse.org/sites/default/files/T16_M_041.pdf
Sovienski, F., & Stigar, R. (2008). Recursos humanos x gestão de pessoas. Revista Científica de Administração, 10(10), 51-61.
Spreitzer, G. M., & Sutcliffe, K. M. (2007). Thriving in organizations. Positive organizational behavior, 74-85.
Spreitzer, G., Sutcliffe, K., Dutton, J., Sonenshein, S., & Grant, A. M. (2005). A socially embedded model of thriving at work. Organization Science, 16(5), 537-549.
Walton, R. E. (1973). Quality of working life: What is it. Sloan Management Review, 15(1), 11-21.
Warr, P. (2007). Work, happiness, and unhappiness. Lawrence Erlbaum.
Watson, D. (2000). Mood and temperament. Guilford.
Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes, and consequences of affective experiences at work. In B. M. Staw & L. L. Cummings (Eds.), Research in Organizational Behavior: An annual series of analytical essays and critical reviews, Vol. 18, 1-74.
Westley, W. A. (1979) Problems And Solutions In The Quality Of Working Life. Humans Relations, 32(2), 111-123.
Winter, J. P. (1985). Getting your house in order with internal marketing: A marketing prerequisite. Health Marketing Quarterly, 3(1), 69-77.
Wright, T. A., & Cropanzano, R. (2000). Psychological well-being and job satisfaction as predictors of job performance. Journal of Occupational Health Psychology, 5(1), 84-94.
Yin, R. K. (2018). Case study research: Design and methods (6th Ed.). Sage.
Zalewska, A. M. (1999). Achievement and social relations values as conditions of the importance of work aspects and job satisfaction. International Journal of Occupational Safety and Ergonomics, 5(3), 395-416.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Ana Sofia Pereira Ribeiro; Patrícia Araújo; Lígia Nascimento; Rosina Fernandes; Mafalda Ferreira
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
1) Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
2) Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
3) Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
